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Contact Center Solutions for Financial and Banking Institutions

The importance of customer service in the banking and financial sector has hugely increased over the last couple of years.

Customers seek informative financial advice from customer care; the telemarketing department has new banking products and offerings to promote almost on a daily basis; and due to the shaky worldwide economical and financial situation the debt collection department is loaded with work.

Additionally, modern customers expect to be able to interact safely with their financial provider through several channels, reaching from voice and email to web collaboration or mobile apps and all that 24x7. Only a complete contact center solution, like Altitude uCI, can fully provide this functionality.

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