Powerful insights on performance
Altitude uCI, our unified communications solution offers contact center management and operations real time information about the performance of the contact center. Alarms on KPIs, queue size, floor plan displays, or the achievement of business goals are only a few examples of what is available, allowing management to make informed decisions and take immediate actions to solve problems. Historical monitoring and reports, customized for each business allow an exhaustive performance analysis and enable contact center management to define actions to improve the future based on real information. Moreover, Altitude uCI unified communications solution also empowers agents with information about individual and team performance in real time, motivating agents as they know in real time whether they are meeting the objectives or need to work harder.
Altitude uCI unified communications solution delivers the complete suite or a modular solution, according to the specificities of each business, enabling companies to automatically respond to changing business needs, improve customer service, achieve a significant return on investment and ultimately increase customer engagement and loyalty.