Customer centric view
Our unified communications solution connects all touch points to have a complete unified view of the customer journey. It breaks company siloes to perform data consolidation of all company departments and all customer records into a single place.
Unified communications solutions allow you to perform data consolidation and ensure that customers receive the same accurate, relevant information regardless of the media type they used to reach the contact center, or whether they´re switching from self to assisted service. Unified routing delivers interactions to the most appropriate resource, according to defined skills and priorities, ensuring that customers always get the most knowledgeable agent.
Altitude uCI is a single, integrated unified communications platform which delivers an extraordinary omnichannel customer experience. It helps agents to make a positive impression, increasing customer engagement and transforming existing customers into brand advocates, who encourage other people to try it.