Outsourced Contact Centre Ventrica Partners with Altitude Software To Provide Niche, High Quality Customer Contact Services In The UK
London, UK, 17th March 2011 - Altitude Software, the leading independent global contact centre solutions vendor today announced that its successful partnership with Ventrica, enabled the outsourced contact centre services provider to achieve a 210% business growth in 2010, amidst tough economic conditions.
By deploying the Altitude uCI customer interaction management solution, Altitude Software enabled the company to perform any function within the realms of what is required for intelligent customer contact. Ventrica profited from a fully integrated contact centre solution, combining an array of communication channels such as phone, email, sms and web chat, in a truly unified way. The Altitude uCI also provides reliable, flexible and effective tools for outbound communications. Ventrica agents benefited from data-rich environments and a comprehensive solution that supervises performance and manages the evaluation and coaching of agents.