Altitude Knowledge Base is a knowledge management tool tailored for the contact centre embedded in Altitude uCI

Reduces new agents training time and promotes knowledge transfer and best practices. It ensures that agents provide quick, accurate and consistent information to customers.

Contact centres dramatically improve service and reduce response time using the articles, email templates, and quick text articles regardless of the type of activity. All information is centralised and may be shared among different campaigns and services.

Altitude Knowledge Base is a cooperative and dynamic tool that enables all contact centre profiles to add content, from agents to managers.

After being created, documents may go through a validation process to ensure that the information is correct, consistent, and relevant to the contact centre business. The revision of documents includes a version control and markup.

Highlights

• Available with Altitude Agent Desktop 

• Document approval workflow
• Consistent information regardless of activity type