Outsourcers are probably one of the most demanding users of contact center technology because they cater to different industries from media to logistics, covering customer service, telemarketing, and debt collection among other business applications.
Over the last couple of years, this industry has experienced a significant growth as many organizations choose to outsource non-core functions in order to achieve cost savings and gain access to specialized expertise.
Outsourcers need a flexible, scalable and cost-effective platform to accommodate industry´s different requirements and still be competitive, without losing innovative edge.
Related Case Studies
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Transcom WorldWide is Europe's largest Customer Relationship Management (CRM) solution and outsourced contact centre provider, with 41 service centres employing more than 12,000 people delivering services in 23 countries. With Altitude Software, Transcom offers a complete CRM solution in all its locations, with agent, IVR applications, predictive and power dialling solutions, call recording and workflow management solutions. |  |
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The Results Companies is a leading-edge customer contact solutions provider for many Fortune 500 and Fortune 1000 companies. Established in 1990, The Results Companies provides services through over 4000 CSR's located in 20 locations worldwide. Results is an innovative organization with a proven track record in customer service and sales performance. With a foundation rich in technology and innovation, Results has developed systems designed to improve call management, thus enhancing service, performance and the customers' overall end experience. | |
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Founded in 1992, Optima Communications (based in Toronto, Canada) specializes in customer relationship optimization for high-involvement purchase decisions, as well as complex product and service categories. |
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SITEL is a leading global provider of outsourced customer support services which empowers companies to grow by optimizing contact center performance and unlocking customer potential. |
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avocis improved multi-site campaign management with Altitude uCI. avocis is one of the three largest customer service providers in Germany, Austria and Switzerland. In 2010 it reached 180 million euro sales, and it has 6,500 employees working on 14 sites. It provides a wide range of customer interaction services to international customers active in industries such as banking & insurance, telecommunications & media, energy, trade and healthcare |
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Ventrica, with over 25 years of combined industry experience in the outsourcing contact centre sector, provides intelligent multi-channel solutions to help companies build stronger customer relationships. Achieving business growth of over 200% in 2010, amidst tough economic conditions, the 134 seated outsourced customer contact centre offers innovative, niche prospect & customer contact ideas for global blue chip companies. |
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