Altitude Software

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Access to resources that would not be available to your contact center.

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Customers

Our customers represent our most valuable asset and the reason behind our commitment to deliver leading Contact Center solutions. Learn more about the organizations that are using our products.

We see Altitude Software as a strategic business tool for the bank. Increased customer satisfaction and accessibility, time and money saved, are critical to us. This system is becoming an integral part of our business planning and delivery, a critical tool within the overall strategy of our organization.

Madalena Lobo - Director, Banco Santander Portugal

Our Solutions

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Latest News

Altitude Software and Virtual CSR Partner to Optimize the Customer Experience in Contact Centers

Next generation solutions enable lower costs with advanced functionalities "Virtual CSR's

Altitude Software Receives Customer Interaction Solutions® Magazine's 2011 Product of the Year Award

Altitude uCI Unified Customer Interaction suite is a complete suite

Spanlink Communications and Altitude Software Partner to Provide Contact Centers Sophisticated Agent Scripting Tools

Spanlink will be working with Altitude to deliver a wide

Contact Center Software

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Altitude Software (www.altitude.com ) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993.With about 1100 customers in 80 countries, altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards and it has been included by Gartner in the industry Magic Quadrants since 2000. "Altitude uCI" (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialer, voice portal, desktop front-end, monitoring and analytics.
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Altitude uCI suite
Altitude vBox
Fast Script Builder
Predictive Dialer
Routing
Unified Desktop
Voice Portal