Experts have the following to say about Altitude uCI:
"... above Aspect Communications and Concerto..."
"Altitude Software showed significant improvement, due largely to its performance in the Iberian peninsula. Its share was up 2 percentage
points, taking it above Aspect Communications and Concerto in the rankings."
Market Share: Contact Centers, Western Europe- Gartner, Inc.
"Altitude Software showed significant improvement, due largely to its performance in the Iberian peninsula. Its share was up 2 percentage
points, taking it above Aspect Communications and Concerto in the rankings." Market Share: Contact Centers, Western Europe- Gartner, Inc.
"...Visionary in EMEA Contact Centre Infrastructure Magic Quadrant..."
“Altitude Software Listed as Visionary in EMEA Contact Centre Infrastructure Magic Quadrant"
EMEA Contact Center Infrastructure Magic Quadrant - Gartner, Inc.
“Altitude Software Listed as Visionary in EMEA Contact Centre Infrastructure Magic Quadrant"EMEA Contact Center Infrastructure Magic Quadrant - Gartner, Inc.
"...flexible modular functionality..."
Altitude Unified Customer Interaction (Altitude uCItm) is a product line designed to enable more efficient contact centre management. The suite covers the most essential voice-based technologies, but also expands to encompass a range of contact media that organisations need in order to control their contact with customers - e-mail, the Web, and emerging technologies alike are easily accommodated with flexible modular functionality."
Technology Audit - Butler Group
Altitude Unified Customer Interaction (Altitude uCItm) is a product line designed to enable more efficient contact centre management. The suite covers the most essential voice-based technologies, but also expands to encompass a range of contact media that organisations need in order to control their contact with customers - e-mail, the Web, and emerging technologies alike are easily accommodated with flexible modular functionality." Technology Audit - Butler Group
"...amazing that one company has been able to put together a total solution for the contact center market ..."
"Altitude has all the components in place to be a profitable player in the contact center market. With all the consolidation of point solution vendors taking place, it is somewhat amazing that one company has been able to put together a total solution for the contact center market using its own resources.”
CTI to CRM: Blended Media Solutions in the eCommerce Era - Pelorus Group
"Altitude has all the components in place to be a profitable player in the contact center market. With all the consolidation of point solution vendors taking place, it is somewhat amazing that one company has been able to put together a total solution for the contact center market using its own resources.” CTI to CRM: Blended Media Solutions in the eCommerce Era - Pelorus Group
"...gains in market share."
According to Gartner Dataquest "Altitude's total agent shipments increased by 45 percent. With the exception of two vendors, other competitors struggled to increase their agent shipment levels. Consequently, these two vendors saw corresponding gains in market share."
Call Centers: Spain, Actuals, Market Statistics - Gartner, Inc.
According to Gartner Dataquest "Altitude's total agent shipments increased by 45 percent. With the exception of two vendors, other competitors struggled to increase their agent shipment levels. Consequently, these two vendors saw corresponding gains in market share."Call Centers: Spain, Actuals, Market Statistics - Gartner, Inc.
"...leading edge contact center solutions.”
"The success of Altitude is an endorsement of open API and cooperation for the contact center industry. It also shows that a company does not have to be located in Silicon Valley to put together the technical expertise required to create leading edge contact center solutions.”
CTI to CRM: Blended Media Solutions in the eCommerce Era - Pelorus Grou
"The success of Altitude is an endorsement of open API and cooperation for the contact center industry. It also shows that a company does not have to be located in Silicon Valley to put together the technical expertise required to create leading edge contact center solutions.” CTI to CRM: Blended Media Solutions in the eCommerce Era - Pelorus Grou
"Altitude Software leverages existing network infrastructure ..."
"Altitude offers tailored variants of the uCI suite to the telecoms and finance markets."
"Altitude Software leverages existing network infrastructure and investments in customer database technology."
Customer Interaction Management: Developing Call Centres into Contact Centres - OVUM
"Altitude offers tailored variants of the uCI suite to the telecoms and finance markets.""Altitude Software leverages existing network infrastructure and investments in customer database technology."
Customer Interaction Management: Developing Call Centres into Contact Centres - OVUM
