Founded in 1992, Optima Communications (based in Toronto, Canada) specializes in customer relationship optimization for high-involvement purchase decisions, as well as complex product and service categories.

The Results Company is a leading-edge customer contact solutions provider for many Fortune 500 and Fortune 1000 companies. Established in 1990, it provides services through over 4000 CSR’s located in 20 locations worldwide. With a foundation rich in technology and innovation, Results has developed systems designed to improve call management, thus enhancing service, performance and the customers’ overall end experience.

SITEL is a leading global provider of outsourced customer support services which empowers companies to grow by optimizing contact center performance and unlocking customer potential.

Omega Communications Ltd. was founded in 1976 as a product servicing company by two senior electronic communications technicians. In the 1980's it grew into a sales and service organization, due to the growing demand for upgrades. From what initially started as a 2 person company has now grown to over 20 full time employees.

With a focus on ‘Customer Satisfaction”, Proximedia has quickly earned a solid reputation in the industry by offering a wide range of services related to telemarketing and customer service, winning awards such as “Outsourcing Call Centre of the Year” AMDRC and “Quality of Service” Rouyn-Noranda Chamber of Commerce & Industry.

American Express (NYSE: AXP), sometimes known as "Amex," is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses.

Established in 1978, Teleperformance is the global expert in contact center management, creating more value through a better customer experience. Their core business spans the full spectrum of CRM/BPO contact center solutions.

Transcom WorldWide is Europe's largest Customer Relationship Management (CRM) solution and outsourced contact centre provider, with 41 service centres employing more than 12,000 people delivering services in 23 countries. With Altitude Software, Transcom offers a complete CRM solution in all its locations,  with agent, IVR applications, predictive and power dialling solutions, call recording and workflow management solutions.

The IKEA story began in 1943 in Sweden. Since then, the IKEA Group has grown into a major retail experience with 123,000 co-workers in 25 countries/territories generating annual sales of more than 21.5 billion euros. At IKEA, the vision is to create a better everyday life for the many people. The business idea supports this vision by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them.