Founded in 1992, Optima Communications (based in Toronto, Canada) specializes in customer relationship optimization for high-involvement purchase decisions, as well as complex product and service categories.

Transcom WorldWide is Europe's largest Customer Relationship Management (CRM) solution and outsourced contact centre provider, with 41 service centers employing more than 12,000 people delivering services in 23 countries. With Altitude Software, Transcom offers a complete CRM solution in all its locations,  with agent, IVR applications, predictive and power dialling solutions, call recording and workflow management solutions.

Ventrica, with over 25 years of combined industry experience in the outsourcing contact centre sector, provides intelligent multi-channel solutions to help companies build stronger customer relationships. Achieving business growth of over 200% in 2010, the 134 seated outsourced customer contact centre offers innovative, niche prospect & customer contact ideas for global blue chip companies.

SITEL is a leading global provider of outsourced customer support services which empowers companies to grow by optimizing contact center performance and unlocking customer potential.

Banco Popular, the third largest financial services group in Spain has created a debt analysis and collection shared-services centre for the whole group (named CARI), equipped with Altitude uCI solutions.  Banco Popular is formed by a national bank, five regional banks, and a mortgage bank. A network of more than 2,200 branches and 3,327ATM's. Remote on-line channels: Internet Banking, Telephone Banking, E-Commerce, Wap, etc.

Air Miles, one of the world's leading multi-participant loyalty programs, has improved call handling and boosted member satisfaction through the use of advanced IP contact center technology. Located in Dubai, UAE, the Air Miles contact center is powered by the Altitude Software solution which provided the UAE-based company with a wealth of advanced contact center features, such as voice portal as well as unified centralized monitoring, queuing, routing and reporting

The A.P. Moller - Maersk Group is a worldwide organisation with more than 110,000 employees and offices in over 125 countries – with global headquarters in Copenhagen, Denmark. In addition to owning one of the world's largest shipping companies, they are also involved in a wide range of activities within the energy, shipbuilding, retail and manufacturing industries.

With its network in Central and Eastern Europe, Raiffeisen International Bank-Holding AG is one of the region's leading banking groups. Raiffeisen International manages subsidiary banks, leasing companies and a number of other financial service providers in 17 markets of the region. Nearly 59,000 employees serve about 15 million customers in more than 3,100 business outlets.

Spanish Red Cross main activities are social care, health services, international co-operation and emergency response. The new Red Cross contact center is a multichannel solution already, with inbound and outbound voice, fax and email, but is scheduled to integrate chat and Web collaboration, adding to a complete multichannel solution totally integrated with existing corporate applications. In the future, the Red Cross will extend the Contact Centre to remote agents to promote the participation of home based volunteers and handicapped people.