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Each successful implementation builds on the following factors:
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"Altitude Software is helping us handle our increasing communications volume. We knew The Altitude Software team had the contact centre experience that would let us boost productivity as well as business performance" |
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Altitude Software (www.altitude.com ) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993.With about 1100 customers in 80 countries, altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards and it has been included by Gartner in the industry Magic Quadrants since 2000. "Altitude uCI" (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialer, voice portal, desktop front-end, monitoring and analytics.
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