New International Train Service Contact Center Provides More Contact Options, Better Customer Service
Brussels, Belgium, June 5th, 2012 - Altitude Software, a global leader in contact center technology, announces today that Belgium Railways (NMBS/SNCB) adoption of Altitude uCI™ customer interaction management solutions helped deliver measurable service level improvements and better customer service at its international train operations.
SNCB Europe contact center handles international train operations and international ticket sales with complex and extensive offerings that include different train services to international destinations (Eurostar, Thalys, TGV, etc.) and different products (intercity, European passes). Their 60 agents handle 500.000 calls per year.