Advanced Contact Center Solution Helps Al-Jomaih Automotive Lead The Market with Outstanding Customer Service

Dammam, Kingdom of Saudi Arabia, May 31st, 2012 — AlJomaih Automotive company (AAC), the largest GM dealer in the Middle East, has reported increased productivity and improved customer service as a result of deploying a best-in-class contact centre to handle the fast-paced growth of its customer service operations across Saudi Arabia.

Located in Dammam, AAC's contact centre is powered by the Altitude uCI™ customer interaction management solution, which provided the automotive dealer with a wealth of advanced IP contact centre features, such as voice portal, outbound dialer and a unified centralized monitoring, queuing, routing and reporting.

Outsourced Contact Center's Move to the Cloud Enables Superior Customer Service and Higher Revenue Growth

Orebro, Sweden, May 21st, 2012 – Altitude Software, a global leader in contact center technology, today announces that Reffekt's adoption of Altitude Cloud Contact Center solutions enabled strong revenue growth and seamless expansion to a second site.

Reffekt, founded in 2009, provides intelligent multi-channel solutions to help companies build stronger customer relationships. With a revenue growth of circa 80% in 2011, during a global economic downturn, the 200 seat outsourced contact center has continued to expand its wings.

Altitude Cloud Brings Modular Solutions, Reduced Costs and More Flexibility to a Very Competitive Market

Orebro, Sweden, and Lisbon, Portugal, May 15th, 2012 — Altitude Software, a global leader in contact center technology, today announces that it has started to deliver cloud contact center solutions in Scandinavia, following the acquisition of a majority of Sweden-based Software-as-a-Service provider ASP Nordic from private investors.

The new venture advances the delivery of next generation cloud solutions, under the Altitude Cloud brand, initially with a focus on Scandinavia. Since 2008, ASP Nordic has been an Altitude Software partner, running operations in the Cloud for thousands of users in leading contact centers in Scandinavia. The transaction financial details were not disclosed.

Afro Asian Assistance Implements World-Class Multimedia Contact Center in Bahrain

Specialist Travel Assistance and Insurance Provider Drives Customer Service to New Heights with Altitude Software

Manama, Bahrain, April 12th 2012 – Altitude Software, a global leader on contact center technology, today announces that a unique multimedia contact center dedicated to Travel Assistance and Travel Insurance has been launched in Bahrain to support Afro Asian Assistance in boosting service levels and efficiency.

Located in Manama, the contact center is powered by the Altitude uCI™ tm solution which provides Afro Asian Assistance with a wealth of advanced IP contact center features such as dialer, voice recording as well as unified centralized monitoring, queuing, routing and reporting.

''Our comprehensive assistance services have been developed for this market after studying the actual and projected needs of the sector,'' said Omar-Javier Baba Quiros, Managing Director at Afro Asian Assistance. ''With its range of services at competitive prices, its network of service providers worldwide and its world-class contact center fully dedicated to our industry, Afro Asian Assistance was created to be the region's 1st choice Assistance Company."