Altitude Software

Untitled document

 Contact Us  |  Get Support  |  Partner LoginContact Us

News

Altitude Software Wins Innovation Leadership Award in Spain

Leading Spanish Business Media Group Recognizes Continuous Investment in New Technology and Business Model Innovation

raquelserradillaygastaotaveiraconpresidenciadirigentesMadrid; Spain; February 28th, 2013 – Altitude Software, a leader in contact center technology, today announces it has received the prestigious "Dirigentes 2012" award for the "Innovation" category. The "Dirigentes" awards aim to recognize best practices by companies operating in Spain.

The awards are organized by Grupo Dirigentes, a leading Spanish business media group and have reached its 26th edition. This year, eleven companies from all industries received awards in different categories such as leadership, customer service, strategy, management, etc.

Read more...

Altitude Software Receives TMC’s CUSTOMER Magazine’s 2012 Product of the Year Award

Altitude uCI™8 Honored for Exceptional Innovation

customer-poty-2012-smLisbon, Portugal, February 27th 2013 - Altitude Software, a global leader in contact center technology, announced today that TMC, a global, integrated media company, has named Altitude uCI™ 8 customer interaction management suite as a CUSTOMER 2012 Product of the Year Award winner.

"We are honored to receive this award as a recognition of the Altitude uCI 8 impact on contact center businesses, providing real time insights, multimedia workflows, campaign optimization and unified social media interactions" states Mr. Miguel Noronha, Altitude Software Vice President for North America. "We have demonstrated how our solution helps contact centers execute business strategies in real time and deliver maximum value in a wide range of operational situations".

 

Read more...

Contact Centers in Germany Still Far From Channel Unification

Altitude Software and STRATECO Present German Market Contact Center Survey at CCW 2013 Event in Berlin.

perspektiven-2015-coverDusseldorf; Germany; February 25th, 2013 – The unified management of communication channels (phone, email, chat, social media,) in a single platform is reality for only 47% of contact centers in Germany, although a further 17% have plans to unify communications in the future, according to a report to be released by STRATECO and Altitude Software during the CCW 2013 trade show in Berlin.

The "Perspectives 2015: Status Quo and Trends in the Contact Center Market" report was developed by STRATECO, an independent consulting firm. The report is based on telephone interviews completed in January with decision-makers in more than 100 contact centers all over Germany. It provides a picture of the industry and an analysis of current trends and developments concerning technology, communication channels and business processes in contact centers.

Read more...

Altitude Software Outlines Customer Contact Trends Through 2015

Contact Center Technology Leader Releases White Paper on Roadmap for Technology - Enabled Improvement

img-wp-7cLisbon, Portugal, February 20th, 2013 - Altitude Software, a global leader in contact center technology, has released a new white paper to provide guidance on technology-enabled changes in the contact center that can help organizations respond to critical shifts in customer behavior.

The surveys and research available for major markets worldwide make it clear that customer satisfaction indexes haven't really improved for most industries over the last ten years. In fact, they have only kept steady or even declined. "The art of customer satisfaction has not become any easier to master in the past decade" remarks Miguel Lopes, Executive Marketing Vice President at Altitude Software. "In our new world of transparency, of interconnected people, technology continually disrupts the way companies relate to customers, and costumers are growing more powerful."

Read more...

Altitude Software Delivers Customer Insight in the Contact Center with Oracle/Siebel Connector

Financial Services Market Leader in Brazil Increases Sales and Customer Satisfaction with Altitude uCI / Siebel Joint Solution

call center_genLisbon, Portugal, February 4, 2012 - Altitude Software, a global leader in contact center technology, announces today the availability of the Altitude+Siebel Connector for the Oracle Siebel 8.1, the latest version of the joint solution that delivers customer insight in the contact center.

Altitude Software has developed a joint solution with Oracle that delivers an effective integration between Altitude uCI™ customer interaction and Oracle customer relationship management solutions. The joint solution enables contact centers to build dynamic relationships with customers as agents can proactively improve customer acquisition, satisfaction and retention.

Read more...

More Articles...

Page 2 of 14