Altitude uCI solutions are also available in the cloud.

Contact centers around the world count on Altitude uCI hosted contact center to reduce operational cost, improve customer satisfaction, and enable flexible staffing - onshore, offshore and at home.

Altitude uCI™ is used by hosted and managed contact center service providers worldwide, optimizing the roll out of new campaigns and services, while enforcing the required safe remote administration.

Operational Expenses Only to Match Business Model

Service providers empower their customers to focus on their core business and remove the Capital Expenses decision process, by turning IT into a utility model: pay as you go. Based on market feedback, we created a special offering "Pay-as-Service", for BPO, outsourcers and Service Providers, where the right to use the software, the maintenance support, and the access to software upgrades is ALL INCLUSIVE.

Feature Maturity from Leadership in Outsourcers

We have a proven record supplying contact center service providers. With specialized products for hosted customer interaction management solution, Altitude uCI™ offers a flexible, complete, leading-edge virtual contact center management solution.

Comprehensive Contact Center Management Suite

For Service Providers looking to offer an IP, TDM or hybrid Hosted Contact Center, our platform supports all key modules required:

• IVR
• ACD / Routing
• CTI / Desktop
• Predictive
• Power
• Preview
• Recording
• Scheduling
• App Integration

Highlights

• IVR, ACD and routing

• Multimedia

• Predictive, Power and Preview

• Agent desktop with softphone

• Recording & Scheduling

• Remote monitoring and administration

• Web APIs

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