Altitude Workflow is a complete business process automation solution that bridges the gap between the contact center and the other departments of the company.

It reduces costs, leverages existing resources, increases efficiency and overall satisfaction.

The solution includes design, automation, operations, management and integration tools. It extends and leverages the Altitude uCI suite, with reduced investment and minimal training for IT, operations and management.

A unified queue for all activities with intelligent distribution, using priorities and skills, delivers tasks on time to the most appropriate resource. Altitude unified desktop allows the company to handle multiple activities and tasks on a multimedia, customer focused environment.

Process control

The workflow technology unifies every step of the workflow process, from definition to execution. Contact center management can easily view who is responsible for the process, analyze the changes, the person that made the changes, what is the problem, and who is responsible for solving the problem. Task flows are totally automated.

Process design

Altitude uCI allows a simple definition of workflow processes using Altitude Unified Studio, an intuitive design environment. Altitude Unified Studio allows an easy maintenance and process improvement, without a significant effort in terms of time or technical skills.

Using Altitude uCI, changes to processes, tasks, and the user interface are done on-the-fly without an impact on the running processes.

Highlights

• Enhances control over business processes
• Increase service levels
• Effective use of all resource
• Real time and historic analysis
  
  

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