The importance of the contact center is changing across the globe; it is moving from a cost center to a profit center.
Operation problems that may occur will have a significant impact; therefore, it is critical to have a proactive strategy to ensure that everything runs as smoothly as possible.
Requesting for Premier Support
If you are interested in Premier Support or just to learn more about our offer, contact your local sales representative or send us an email to
. We are ready to show you our different options and build a custom solution for your situation.
To ensure the best and most customizable assistance, Altitude provides a customer operations proactive monitoring program designated Premier Support.
Altitude Premier Support ensures the most efficient use of Altitude Software products and services as follows:
- Solves problems before they happen
- Agents and technical training
- Provides business and technical advice
- Checks systems and applications periodically
Premier Support includes a set of proactive services, aimed to prevent system failures, by periodically checking systems and applications performance, complemented with expert analysis in formal customer reports.
Technical Account Manager (TAM).
The TAM has a broad vision of all Altitude Software products and services and is positioned to advise customers at all operation levels. The TAM main goal is to continuously improve customer satisfaction towards Altitude Software products and services. His main functions include:
Regular systems monitoring
Regular Patch Installation
One-off auditing packages
The premier support services are complementary to standart or 24x7 maintenance contracts.
Altitude Software Premier Support offers a wide range of fully customizable options according to the needs of the customer; from the TAM’s level of involvement, the proactive service to choose, the periodicity and scope of the service. the periodical proactive service can be performed without the TAM service package.
Premier Support Highlights