About this course 

Unleash the power of Altitude Scripting Language with the advanced integrated development environment provided by Altitude Script Developer.

Master advanced topics to develop complex IVR applications: build a flow, simple or complex, and integrate it with external applications or modules, such as DLLs. Immediately test the IVR application at the development workstation. Surprise users and business customers with the power and flexibility of Altitude uCI.

key focus

• Altitude IVR architecture and tools.
• Configure and monitor Altitude IVR channels.
• Develop IVR scripts with Altitude Script Developer.
• Develop a sample script for Altitude IVR.

Requirements

• Course "C731, Script Development for uAgent".
• Windows Desktop environment and applications at an Admin/IT level.
• Windows Server environment at an Admin/IT level.
• Client/server applications and TCP/IP Networks.
• Relational database concepts and SQL.
• Contact center architecture.
• Programming knowledge of languages like C, C++, C# or Java.

Course contents

• Introduction
  • Call centre definition.
  • Altitude’s role in a call centre.
  • IVR within Altitude.
  • Altitude IVR features.
• General Architecture
  • Hardware architecture.
  • Software architecture.
• Script Developer for Altitude IVR.
  • Script Developer features.
  • Event handlers.
• Building an IVR script.
  • Campaign overview.
  • Script development.
• Development and testing
  • Integration with script for uAgent Windows.
  • Testing the script with a switch.
• Installation
  • Installing Altitude IVR.
• Configuring and Tuning
• Troubleshooting

Course reference:
AS-C704

Course duration: 
2 days

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