Operating with a leading edge solution, such as Altitude uCI, enormously improves efficiency and service excellence, but are you taking full benefit of the human resources in your contact center?
Make sure that your contact center supervisors and administrators master the Altitude uCI solution to take the productivity of your contact center to new heights.
Altitude University provides comprehensive training for Altitude Software customers and partners. The courses are designed to provide the knowledge and information necessary to ensure the highest performance levels when working with an Altitude solution on any industry.
Take Contact Center Productivity to New Heights
Altitude University's training allows you to achieve high levels of customer service quickly and easily, increasing contact center performance and productivity. Furthermore, human resources experts recognize that training is one of the most important motivational factors in a business. A small investment in training will pay off rapidly in terms of productivity and quality. Moreover, a knowledgeable and motivated team will bring innovation and commitment to your contact center.
Benefit From our Expertise and Dedicated Teams
At Altitude University we have been working closely with leading customers and partners of all industries for a number of years. We have used this knowledge to design customized training courses and programs that meet the needs of the people working in your contact center.
We provide knowledge to our customers through a number of face-to-face training options, including regular, on-demand, and on-site training sessions.
The training provided by Altitude University ensures smooth transitions and efficient operations in the lifecycle of your contact center solution.
Prepare the Staff of your Contact Center for Real-life Situations
The Altitude University has designed courses to meet the needs to operate and develop contact center solutions. In addition to teaching how to operate our solutions and associated solutions, our courses have a strong emphasis on the simulation of real life situations and troubleshooting.
This greatly increases efficiency, as attendees can quickly apply the gained knowledge at your contact center.
Flexibility, Diversity, and Commitment
Altitude University offers courses in several offices in Europe, Latin America, and North America in four different languages Spanish, English, French, and Portuguese. Our trainers are experienced, dedicated people that know how to motivate the staff of your contact center and help them to understand the operational and technical concepts of the Altitude uCI solution.
Leading-edge, Flexible Training Options
The Altitude University publishes a new training catalog every six months that features the training courses offered, scheduled, and the prerequisites of the courses. The proximity to the R&D and Product Management teams allows Altitude University to teach Altitude Software's newest features immediately in the training sessions.
When several people in your organization have the same training needs, it can be more cost-effective to have our courses planned to meet your needs or deliver the training in your company. The Altitude University offers on demand, off-the-shelf, or tailored training. Please contact us for more detailed information, or visit our Web site.