To be competitive in today's collections industry, you must maximize your debtor contact rates, provide your collectors a unified desktop with immediate access to data, and ensure compliance with FDCPA, FCC, and FTC regulations.
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Highlights
Increase debt recovery rates
Altitude uCI allows you to be more time efficient, and the sooner you start collecting, the more you will be able to collect. Agents are also more efficient while in call. Altitude uAgent Desktop gives them all the information they need in a single environment. They have available the full interaction history. Intelligent scripting guides them through the collection, automatically adjusting according to debtor situation, scoring and history. It is easier for the agent to inform the debtor on all the consequences of not paying and to maximize the number of successful settlements according to company conditions.
Reduce collection timeAltitude Dialler allows you to contact more debtors in less time. Use Predictive, Power or Preview dialling mode according to the debtor situation and scoring. This high performance Predictive Dialler, famous for its high agent occupancy rates (45+mins/ hour), has exclusive patent rights for Altitude Software since 1995. Based on this high-performance architecture where the software drives the IT platforms to the limit in the outbound, it was easier for us to expand functionality adding the lighter traffic inbound voice and the multimedia handling.Another key feature is our routing, that implements a real universal queue, mixing the media from various channels, using your business logic. This is particularly important, because of real time monitoring capabilities. |
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Reduce collection costs
A lot of people forget to pay. You can notify your customers that they have an outstanding bill, by email, SMS, and phone (using Altitude Voice Portal). All can be automated, with no human agent needed. These notifications can be displayed in the customer history available at the agent desktop. Altitude uCI helps you manage your staff more intelligently, increasing the number of valid contacts per agent, thus reducing your overall collection costs.
Maximize customer 360º view
If you have your collections organized by account, Altitude can help you having a 3600 view of your debtor. Debtors are organized as persons/entities (B2C / B2B). So a call can be established to a person/company reflecting the several debts and the agent will have the full detail present.
Open platform / Easy integration
Altitude uCI is an open, standards based suite that can tightly integrate with other enterprise applications, enabling an enterprise wide view of the customer.
Altitude uCI provides straightforward integration with any relational database and provides comprehensive APIs that minimize the time, resources and costs associated with integrating Altitude's products to your in-house solutions.
Altitude Software also integrates with leading collection solutions from 3rd-party organizations such as, Admerex, TietoEnator’s Entra Nova, Vantyx’s Accipeins, Audaxys’s CollectionsNet.
Case Studies
Related Case Studies
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With its network in Central and Eastern Europe (CEE), Raiffeisen International Bank-Holding AG is one of the region's leading banking groups. Raiffeisen International is a fully-consolidated subsidiary of Raiffeisen Zentralbank Österreich AG (RZB). Raiffeisen International manages subsidiary banks, leasing companies and a number of other financial service providers in 17 markets of the region. Nearly 59,000 employees serve about 15 million customers in more than 3,100 business outlets. This presence provides Raiffeisen International with the most extensive and closely-knit distribution network of the international banking groups active in the region. |  |
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Intrum Justitia is Europe's leading Credit Management Services (CMS) group. Intrum Justitia's objective is to measurably improve its clients' cash flows and long-term profitability by offering high quality in relations with both clients and debtors in each local market. The group offers a wide range of CMS for commercial and consumer receivables and has a growth strategy that involves taking an active part in the industry's consolidation. |
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With a fast growth pace over the last couple of years, Global Call Center part of the SPG group is today firmly established as the leading contact centre outsourcing companies in Tunisia. The Tunis-based company implemented Altitude uCI in 2003 to sustain its growth and reduce its operational costs. The Altitude-enabled automated contact center was up and running in 3 weeks. |
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Reintegra is Spain's number one company in debt collection. Its shareholding structure has the backing and experience of three major leaders in their respective sectors: CESCE, SANTANDER CONSUMER and INFORMA. It provides a comprehensive service that encompasses all stages of due and outstanding payments management: telemanagement, prejudicial, litigation and bankruptcy proceedings. |
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Transcom WorldWide is Europe's largest Customer Relationship Management (CRM) solution and outsourced contact centre provider, with 41 service centres employing more than 12,000 people delivering services in 23 countries. With Altitude Software, Transcom offers a complete CRM solution in all its locations, with agent, IVR applications, predictive and power dialling solutions, call recording and workflow management solutions. |
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Zajoul has been established since 1994 as a pioneer company in the field of communications. The company handles over 800.000 interactions per month in its Riyadh-based contact centre. Through the deployment of Altitude uCI, Zajoul achieved a first-year ROI of over 150 percent. |
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The Saudi British Bank (SABB) is one of the leading banks in the Kingdom of Saudi Arabia, with its head office in Riyadh. SABB is an Associate company of the HSBC Group, one of the world's largest banking and financial organizations, with some 7,000 offices in 81 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. Through contacting any branch office the Bank's customers can gain access to the HSBC Group's global network, its resources, skills, specialist knowledge and expertise. |
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