Customers expect to be able to interact with their financial institutions 24x7 through a wide range of channels; from voice to email to chat.
In order to offer these types of services, organizations must have top-level contact centers helping them with requests, inquiries and promoting up-selling to new offerings and services.
Related Case Studies
|
|
The Allianz Group is one of the leading integrated financial services providers worldwide. With nearly 155,000 employees worldwide, the Allianz Group serves approximately 75 million customers in about 70 countries. On the insurance side, Allianz is the market leader in the German market and has a strong international presence. |
|
|
American Express (NYSE: AXP), sometimes known as "Amex," is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. |
|
|
Banco Itaú it is a private-owned bank with its headquarters in São Paulo, Brazil. It is now Brazil's major private bank, accounting for about 11% of the Brazilian market for retail banking services. It is the most important affiliate of Investimentos Itaú (Itaúsa), a large conglomerate that ranks among Fortune magazine's top 500 corporations in the world. |
|
|
D&B is the world's leading provider of business information and has been helping to enable business-to-business commerce for more than 160 years. The company's world-leading database contains over 84 million businesses including corporate linkages on over 1.5 million business sites. With offices around the world, D&B collects information on businesses in over 200 countries, in 95 languages or dialects, representing 181 monetary currencies – which is why over 90 percent of the Business Week Global 1000 rely on D&B as a trusted business partner. |
|
|
Commmercial Bank of Qatar is a trusted source of advice for companies wishing to establish or expand their business presence in Qatar. The bank provides trade & credit information services, and structured information on key economic sectors. Commmercial Bank of Qatar can also provide timely business intelligence on forthcoming projects and tenders issued. |
|
|
Crédit Agricole Group is N°1 banking group in Europe in terms of retail banking revenues and N°6 banking group worldwide in terms of shareholder’s equity. The Crédit Agricole owns the largest high street banking network in France. Crédit Agricole’s dense network (39 Regional Banks, 2,573 Local Banks and 7,160 Branches) keeps it close to its 20 million customers, constantly responsive to their needs and fully involved in local communities. |
|
|
The HSBC Group has over 10,000 offices in 82 countries. At the Group's core around the world are domestic commercial banking and financial services, which fund themselves locally and do business locally. Highly efficient technology links these operations to deliver a wide range of international products and services, adapted to local customers' needs. |







