Altitude Software

Untitled document

 Contact Us  |  Get Support  |  Partner LoginContact Us

Financial

Customers expect to be able to interact with their financial institutions 24x7 through a wide range of channels; from voice to email to chat.

In order to offer these types of services, organizations must have top-level contact centers helping them with requests, inquiries and promoting up-selling to new offerings and services.

 

Related Case Studies

 

Allianz

The Allianz Group is one of the leading integrated financial services providers worldwide. With nearly 155,000 employees worldwide, the Allianz Group serves approximately 75 million customers in about 70 countries. On the insurance side, Allianz is the market leader in the German market and has a strong international presence.

 

American Express

American Express (NYSE: AXP), sometimes known as "Amex," is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses.

 

Banco Itaú

Banco Itaú it is a private-owned bank with its headquarters in São Paulo, Brazil. It is now Brazil's major private bank, accounting for about 11% of the Brazilian market for retail banking services. It is the most important affiliate of Investimentos Itaú (Itaúsa), a large conglomerate that ranks among Fortune magazine's top 500 corporations in the world.

 

D&B

D&B is the world's leading provider of business information and has been helping to enable business-to-business commerce for more than 160 years. The company's world-leading database contains over 84 million businesses including corporate linkages on over 1.5 million business sites. With offices around the world, D&B collects information on businesses in over 200 countries, in 95 languages or dialects, representing 181 monetary currencies – which is why over 90 percent of the Business Week Global 1000 rely on D&B as a trusted business partner.

 

Banco Popular

Banco Popular, the third largest financial services group in Spain has created a debt analysis and collection shared-services center for the whole group, equipped with Altitude uCI solutions.  A network of more than 2,200 branches and 3,327ATM's. Remote on-line channels: Internet Banking, Telephone Banking, E-Commerce, Wap, etc.

Case Study

 

Banco Santander

Santander upholds a unique position in international banking, with a sound recurrent commercial business foundation and a high degree of geographic diversification to guarantee future business. It is one of the world's foremost banks in terms of market capitalisation.

Case Study

 

BRASILCAP

Brasilcap is the leader in capitalization assets and it is the result of a very successful partnership established in 1995 between Banco do Brazil, Icatu Hartford, Sul América and Aliança Bahia. With revenues of 670 000€, almost 1 180 000€ of actives titles and about 1,7 million customers, it is based in Rio de Janeiro and has 350 employees.

Case Study

 

Caja España

Caja España is a financial institution born as a merger among five other banks. Today, Caja España is the first financial company in Castilla and Leon, and one of the first in Spain, to use an advanced data processing system. Caja España has 538 branch offices greatly distributed throughout the Spanish territory, with 591 cashiers and a total of 2,761 employees.

Case Study

 

Commercial Bank of Qatar

Commmercial Bank of Qatar is a trusted source of advice for companies wishing to establish or expand their business presence in Qatar. The bank provides trade & credit information services, and structured information on key economic sectors. Commmercial Bank of Qatar can also provide timely business intelligence on forthcoming projects and tenders issued.

 

Credit Agricole

Crédit Agricole Group is N°1 banking group in Europe in terms of retail banking revenues and N°6 banking group worldwide in terms of shareholder’s equity. The Crédit Agricole owns the largest high street banking network in France. Crédit Agricole’s dense network (39 Regional Banks, 2,573 Local Banks and 7,160 Branches) keeps it close to its 20 million customers, constantly responsive to their needs and fully involved in local communities.

 

HSBC

The HSBC Group has over 10,000 offices in 82 countries. At the Group's core around the world are domestic commercial banking and financial services, which fund themselves locally and do business locally. Highly efficient technology links these operations to deliver a wide range of international products and services, adapted to local customers' needs.

 

Intrum Justitia

Intrum Justitia is Europe's leading Credit Management Services (CMS) group.  Intrum Justitia's objective is to measurably improve its clients' cash flows and long-term profitability by offering high quality in relations with both clients and debtors in each local market.

Case Study

 

Raiffeisen Bank

With its network in Central and Eastern Europe, Raiffeisen International Bank-Holding AG is one of the region's leading banking groups. Raiffeisen International manages subsidiary banks, leasing companies and a number of other financial service providers in 17 markets of the region. Nearly 59,000 employees serve about 15 million customers in more than 3,100 business outlets.

Case Study

 

Reintegra

Reintegra is Spain's number one company in debt collection. Its shareholding structure has the backing and experience of three major leaders in their respective sectors: CESCE, SANTANDER CONSUMER and INFORMA. It provides a comprehensive service that encompasses all stages of due and outstanding payments management: telemanagement, prejudicial, litigation and bankruptcy proceedings.

Case Study

 

The Saudi British Bank

The Saudi British Bank (SABB) is one of the leading banks in the Kingdom of Saudi Arabia, with its head office in Riyadh. SABB is an Associate company of the HSBC Group, one of the world's largest banking and financial organizations.

Case Study