As business becomes global, the associated logistics also gets more complex and new challenges arise.
The ability to quickly locate a package or container, receive customer orders or notify customers of the status of their deliverables is critical for the success of these organizations. Contact center applications must be able to support these requirements and provide a high level of reliability because these systems are core to operations.
The seamless blending between self and assisted service is of capital importance as operators are able to better answer to interaction peaks and, by providing choice, enable customers to choose the most appropriate interaction channel.
Related Case Studies
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Maersk Group is a worldwide organization with more than 110,000 employees and offices in over 125 countries – with global headquarters in Copenhagen, Denmark. In addition to owning one of the world’s largest shipping companies, they are also involved in a wide range of activities within the energy, shipbuilding, retail and manufacturing industries. |
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The NMBS / SNCB, the National Belgian Railway Society, is a 100 % daughter company of the SNCB Holding. Within the Group it is the railway transporter for both freight and passengers. The main assignments of the NMBS / SNCB are the domestic and international passenger transport by rail, freight transport by rail and also providing the associated logistics. |
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Stock Uno is a Spanish company founded in 1994 to provide full merchandising and logistics services. It has a network of 1200 traders who operate in the largest distribution chains and supermarkets in Spain and Portugal which, interconnected by PDA’s are in charge of the product and promotion in the points of sale (supermarkets, supermarket chains and shops). This makes it possible for the manufacturer / distributor to control the life cycle of his product and its promotion, thereby increasing sales. |
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