Founded in 1992, Optima Communications (based in Toronto, Canada) specializes in customer relationship optimization for high-involvement purchase decisions, as well as complex product and service categories.

The Results Company is a leading-edge customer contact solutions provider for many Fortune 500 and Fortune 1000 companies. Established in 1990, it provides services through over 4000 CSR’s located in 20 locations worldwide. With a foundation rich in technology and innovation, Results has developed systems designed to improve call management, thus enhancing service, performance and the customers’ overall end experience.

With a focus on ‘Customer Satisfaction”, Proximedia has quickly earned a solid reputation in the industry by offering a wide range of services related to telemarketing and customer service, winning awards such as “Outsourcing Call Centre of the Year” AMDRC and “Quality of Service” Rouyn-Noranda Chamber of Commerce & Industry.

SITEL is a leading global provider of outsourced customer support services which empowers companies to grow by optimizing contact center performance and unlocking customer potential.

Transcom WorldWide is Europe's largest Customer Relationship Management (CRM) solution and outsourced contact centre provider, with 41 service centres employing more than 12,000 people delivering services in 23 countries. With Altitude Software, Transcom offers a complete CRM solution in all its locations,  with agent, IVR applications, predictive and power dialling solutions, call recording and workflow management solutions.

Established in 1978, Teleperformance is the global expert in contact center management, creating more value through a better customer experience. Their core business spans the full spectrum of CRM/BPO contact center solutions.

Ventrica, with over 25 years of combined industry experience in the outsourcing contact centre sector, provides intelligent multi-channel solutions to help companies build stronger customer relationships. Achieving business growth of over 200% in 2010, amidst tough economic conditions, the 134 seated outsourced customer contact centre offers innovative, niche prospect & customer contact ideas for global blue chip companies.

Based in Casablanca, Accolade is a 600 seats call center created in 2004 and owned by ONA, 1st privated group in Morocco. Mostly oriented towards valued added activities (sales, technical support, business process outsourcing …), Accolade developed an offshore approach of the call center sector as a “Pure Player”, and can proposed the best service/price service of the market.

Call Center Poland, the leading outsourcing call center company in Central and Eastern Europe, specializes in providing high quality multilingual telesales, customer care and business process outsourcing services 24 hours a day, 7 days a week. As a near-shore/offshore contact center, Call Center Poland offers a range of solutions which significantly reduce clients’ operational costs without compromising quality.

Dedic is one of the largest Brazilian Contact Center companies and belongs to Portugal Telecom group. Dedic was created in the end of 2002.

Euroccor is not accidentally based in Bulgaria. This youngest member of the EU offers many advantages which will last for a long period according to several independent sources. Regardless whether they are dealing with small, medium-sized or big projects, they always handle your projects in an organized and flexible way.

FIKO is a Kristiansand, Norway based Application Service Provider, growing fast in the Nordic region, while providing companies with hosted contact centre services, within a portfolio of ASP solutions. It has recently adopted the Altitude uCI suite with the Altitude vBox to deliver reliable, cost-effective, fully functional call centre services.

With a fast growth pace over the last couple of years, Global Call Center part of the SPG group is today firmly established as the leading contact center outsourcing companies in Tunisia. The Tunis-based company implemented Altitude uCI in 2003 to sustain its growth and reduce its operational costs. The Altitude-enabled automated contact center was up and running in 3 weeks.

The GSS Group is the market leader in CRM operating services, with the capacity for developing comprehensive services through all communications and contact channels at each and every stage of a Customer’s Life-cycle.

Konecta Group was founded in 1999 with the creation of Konecta ContactCenter, becoming today one of the first Spanish companies of outsourcing services. The global services offered by the group, cover all the outsourcing , marketing and employment needs.

Portima is the global IT partner of insurance professionals and builds on an environment in which insurance brokers and insurance companies do business quickly and securely. Portima launched the brokers’ package BRIO for office management. The package is constantly being further extended and, in cooperation with users, adapted to the needs of a modern brokers' office.

Spark Response is an outsourcing services provider focused on contact center and e-Commerce fulfillment. Spark wanted to provide a more effective and faster service, having three main criteria when selecting the technology provider: performance, compliance and cost. Following a comprehensive selection process, Spark chose Altitude uCI for its reckoned effectiveness in supporting contact centers to increase agent productivity, boost success rates for outbound campaigns and assure compliance with regulations.

TM System is a Spanish telemarketing company based in Granada employing a variable number of around 50 people. At present, TM System is organized in three core areas all focusing in telesales campaigns related to civic / social issues awareness and promotion ; recruit volunteers and members for NGO’s and organizations dedicated to social work and external campaigns, surveys, etc.;

b2s, one of the French biggest multi specialist outsourcer, has decided to adopt Altitude uCI solutions to manage its contact centres. b2s dedicates its efforts to maintaining high quality standards in order to provide the best satisfaction and performance to their customers.
Altitude software suite has already been integrated to 350 positions on several sites in France and Morocco.