Published on Feb 15, 2018 at 10:06 am in Events
Date: March 8, 2018
10th edition of the Fortius Awards Spain, organized by Altitude Software to recognize the Contact Center professionals. More than 200 professionals of customer service, BPO and Contact Center, joined the celebration.
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A responsive agent is any company employee. The explosion of remote interaction across all industries and company sizes is.
A couple of years ago I attended a conference on customer service and participated in a session where a.
A responsive contact center focuses on the customer and the customer’s experience by allowing each individual customer to define.
Our life is in such a turmoil that we often lack the time, and patience, to solve any issue.
“Hi Miss Houston, thank you for calling Media House. What can we do for you today?” This, or similar,.
IVR (Interactive Voice Response) is a call center technology system that enables automated agents to interact with a human.