Why Altitude Software

yellow icon with two opposing arrows flexible call center software integrates with existing infrastructure, such as telephony switch, CRM, or any other legacy systems.

Flexible

Integrates with all types of infrastructure and operation size

Versatile call center solution adapts to the customer needs and meets every unique technology requirement. Contact center software solution suits every business need, regardless of type.

Versatile

Meets the specific customer service needs of each type of business and application

Contact center solution that provides an omnichannel view of the customer jour ney.

Holistic

Complete, modular, and scalable customer experience solution for omnichannel contact

Customer centric contact center software technology enables the definition of custom solutions.

Agile

Customer proximity enables a quick and effective reaction to their needs

Innovative contact center solution for customer engagement.

Innovative

Continuous release of new features to meet dynamic business
needs

Experienced, award winner contact center software company.

Experience

25 years building successful customer relationships, globally

Who benefits from our solutions?

Engage with Your Customers Regardless of Business Type

Customers have high expectations both in terms of quality and speed of the service they get from the companies they do business with. They want immediate, concise and accurate answers regardless of the channel they choose to use. Altitude Software technology helps organizations to meet their customer’s expectations.

Altitude Software has been working for over 25 years with many different industries and has developed solutions customized to the needs of each type of business. Find the one that’s best for yours.

Customer Stories

Don’t just take our word for it! See how companies from the most diverse business areas and sizes use Altitude Xperience Contact Center Software to engage with their customers.

Logic

How to profit from an omnichannel customer engagement solution for an inbound and outbound strategy

View case study

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SM Group logo

SM

How to improve contact center efficiency while integrating different communication channels

View case study

Europa Group logo

Europa Group

How to increase contact rates and conversion while excelling at the provided customer service

View case study

Intrum justitia logo

Intrum Justitia

How to boost your credit management services while providing an excellent customer experience

View case study

What business area uses our solutions?

Exceptional Customer Experience. Join Departments and Interactions for an Omnichannel Customer View

A successful customer relationship management requires the unification of all the departments of the company. Customer
intelligence accessible at all times, by all departments, is the key to create exceptional experience, build loyalty and bring revenue.

Altitude Software designs tailored solutions for every business application based on their goals. No matter your role – contact center
agent, supervisor, sales manager or IT consultant, or a small business owner solving your customer needs – you will find our solutions
easy to use, efficient and with a quick learning curve.

What additional services do we provide?

Our clients are our best asset and we take a great care about every one of them assuring personalized attention and services that meet best the need of each client.

About us

300.000

Users of Altitude Solutions

800

Live Installations in 80
Countries

300

People in 12 Offices
Worldwide

90

Partners Delivering and
Supporting Altitude Solutions

50

Awards for Innovation and
Results with Customers

25

Years of Successful
Track Record

Insights

Dangers of not Having Call Recording in Utilities: Danger # 5 – Poor Liability Management 

Over the course of the last five posts (The 5 Dangers of Not Having Call Recording, Event Management, Unhappy Customers, Unproductive Agents, Misunderstanding the.

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Dangers of not Having Call Recording in Utilities: Danger #4 – Misunderstanding the Customer Voice

Contact centers are continually tasked with goals, key performance indicators, and regulations. Management often uses grading and scoring of agent interactions with customers to guide best practices and standards. Sometimes the chosen KPIs for agents focus.

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Dangers of not Having Call Recording in Utilities: Danger #3 – Unproductive Agents

Customer service agents in public utility companies are a crucial part of customer service experience. Agents’ ability to communicate and resolve customer issues is a core function of.

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Dangers of not Having Call Recording in Utilities: Danger # 2 – Unhappy Customers

Contact Center agents in public utility facilities engage in diverse and multi-faceted responsibilities. Agents communicate not only with external.

Read more
View more news

Do you want to know more?

An Altitude specialist will work with you to find the best solution for your needs

Let’s talk

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