about us - hand touching a flag on top of a mountain

Mission

To empower all organizations to build great customer experiences

about us, vision, man looking on a binocular

Vision

To lead the Intelligence age in the customer engagement ecosystem

about us, values, two hands and a heart in the middle

Values

Innovation, Excellence, Team work, Commitment, Passion

Why Altitude Software

Experience

25+ years of a successful track record of delivering great customer experience and customer contact solutions to leading enterprise customers globally.

All in one

Complete contact center suite from ACD, CIT, IVR, routing, outbound, recording, monitoring, 3rd party seamless integration, and others make Altitude Xperience a superb software solution.

Agility

Regional teams within a relatively flat hierarchy, allow us to be close to our customers and react quickly and effectively to their needs and wishes.

Powerful

The right solution for your individual customer experience needs is key to your business and your customers. The power and flexibility of an Altitude solution puts you ahead of users of “one size fits all” solutions.

Focus

We’re 100% focused on customer experience, and don’t dilute our solution, teams and skills with PBX, UC and other peripheral solutions.

Innovation

It’s in our DNA and excellency is the what drives us to achieve the best in contact center technology. We are forward thinkers who like to influence and guide our customers towards greatness.

Leadership

Alfredo Redondo

Chief Executive Officer

Rui Santos

Chief Financial Officer

Miguel Vital

Chief Technical Officer

Sonia Comajuan

Chief Customer Care Officer

Natalia Bochan

Chief Marketing Officer

Miguel Noronha

Executive Vice-President NA, UK, Portugal, Global Accounts

Julio Perez

Executive Vice-President Spain

Vanessa Tiba

Executive Vice-President Brazil

Eric Pénisson

Executive Vice-President Rest of the World

Sergio Fernández Santas

Director of Sales Operations

Eduardo Malpica

Chief Knowledge Officer

Worldwide presence

Brazil UK Canada India Portugal Spain Central Europe USA Middle east & North Africa

Key milestones

1988
1993
1998
1999
2000
2002
2004
2005
2007
2011
2013
2018
1988
Software para Sociedades Financeiras (SSF) starts with an innovative CTI solution for their first client: Banco Nacional do Brasil
1993
SSF creates Easyphone, to adapt the financial CTI solution to the global market, which is quickly expanding
1998
We get our 100th client. At this time, 4 of the world´s 10 largest banks are our clients
1999
Acquires Intervento to allow the development of a multimedia contact center solution
2000
Releases uCI 2000 allowing the management of interactions across all touch points from a single web-centric platform
2002
Unveils uCI 6.2, the first real interoperable contact center platform with enterprise systems
2004
Launches a pioneering D-ROI (Dynamic Return on Investment) program
2005
Announces Altitude vBox, a free SIP switch software for contact centers.
2007
Releases uCI 7, a truly unified, multimedia contact center solution
2011
Altitude uCI 8 comes to life. A truly unified interaction suite to maximize business in the contact center in real time.
2013
Offers Altitude uCI 8 on the cloud
2018
Launches Altitude Xperience, a flexible contact center solution with custom features and service plans for all types of business in the cloud

Celebrating 25 years!

Associations

Altitude Xperience recognized in Enterprise Contact Center Infrastructure based on user reviews
Asociación Española para la Calidad - logo
PACE - Customer Focused. Contact Center Driven.
Portugal-US Chamber of Commerce

Want to join us?

View career page

Worldwide Offices

North
America
Latin
America
Southern
Europe
Northern
Europe
Asia
Pacific
Middle East and
North Africa
North
America

North America

Latin
America

Latin America

Southern
Europe

Southern Europe

Northern
Europe

Northern Europe

Asia
Pacific

Asia Pacific

Middle East and
North Africa

Middle East and North Africa

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