Altitude's international executive team is customer centric, focused and innovative. It has a successful track record in helping companies transform how they interact with their customers in the last 25 years.
Alfredo Redondo, a seasoned technology executive, brought to Altitude Software more than 20 years of executive management experience in large and mid-sized technology companies such as Alcatel-Lucent and Amper. He has also had significant activity as a consultant and advisor to technology investors and start-up companies in Europe and the US. Alfredo Redondo holds a telecommunications degree from Universidad Politecnica de Madrid, an MBA by IESE (Madrid), and a Master in Communications by Satellite by IRET (France).
Chief Technology Officer
Miguel Vital's mission is to drive the continued innovation that has powered Altitude customer interaction management solutions. He manages the Research & Development (R&D) team. Miguel Vital has over 20 years experience in contact center solutions technological development and innovation, lately in charge of Altitude Software Research & Development. Miguel Vital has a Master's degree in Computer Science from Universidade Nova de Lisboa, and a Post-Graduation in Management from Universidade Católica Portuguesa.
Mário Silva Pereira
Chief Strategy Officer
Mário's mission is to lead innovation and develop our strategy for new and existing market and solutions trends. Mário has a strong background in the industry, and over 20 years’ experience in the Software industry, with Altitude Software, and with a special focus on Consultancy, CRM and Contact Center; successfully delivering demanding and complex international Consultancy/CRM/Contact Center/Cloud/Business Process Optimization and Transformation projects worldwide. Previously held relevant roles in launching/revamping European, North American and Latin American’s Implementations Services/Project Practice operations and led the global transformation of Pre-Sales, Support Services, Professional Services, Managed Services, University & Knowledge Sharing and Cloud-based SaaS offerings. Mário Silva Pereira holds a Masters Degree in Computer Science from Faculdade de Ciências de Lisboa and a Post Graduation in General Management by Universidade Nova de Lisboa.
Chief Customer Care Officer
Sonia leads our Customer Care organization, including Quality Assurance, Altitude Operation Services and Technical Support, whose mission is to ensure we deliver a quality, reliable and performant product for our Customers and to assist them in their daily operations, in whatever problem, doubt or need they may have. With more than 20 year-experience in the Telecommunications & IT industry and in multinational environments, Sonia Comajuan is a leader with professional experience in R&D, Support, Project Management, Services, Operations, Quality and Customer Satisfaction. Before joining Altitude Sonia has developed her career at Alcatel-Lucent through diverse executive international positions, the latest one being VP Quality and Customer Satisfaction for Alcatel-Lucent and member of QuEST Forum Executive Board. Telecommunications Engineer by the Universidad Politécnica de Cataluña, Sonia is also PMP certified by PMI, GPM Accredited by Alcatel-Lucent and has a PDG by IESE Business School.
Chief Marketing Officer
Natalia leads the company’s global integrated marketing activities, with a special focus on go-to-market, lead generation and brand awareness activities, aiming for business development and customer engagement. Natalia has a broad, international career in marketing management, market research and business intelligence experience in the Technology industry. She was previously Chief Marketing Officer at Sentimer, a leading startup in the emerging field of artificial intelligence technologies for customer acquisition and service. She holds Master degrees in business administration from Fox Business School, Temple University (USA) and in international economy from KROK University (Ukraine).
Executive Vice-President North America, UK, Portugal and Global Accounts
Miguel's mission is to manage Altitude Software presence in North America, UK, Portugal and in the key global accounts. Miguel has been working with Altitude for the last 20 years, and has a vast experience on different areas of the company. He held several positions from Senior Consultant to Project Manager and Director. This region will have a larger team of professionals dedicated to the innovation, implementation and development of reference solutions from Altitude Software. Miguel holds a Computer Science degree at Instituto Superior Técnico, a post-graduation and an MBA in management at Universidade Católica.
Executive Vice-President Spain
Julio Pérez's mission is to promote Altitude’s growth and consolidate its presence in Southern Europe. Julio has more than 20 years of professional experience in business development, innovation management, strategy and technology consulting, development of solutions and systems integration in the IT industry. Before joining Altitude Software, Julio held important executive positions in international companies such as Everis and Indra, leading multicultural and multidisciplinary teams, to carry out the definition, development and implementation of business solutions with a high technological component. He is an Industrial Engineer and Postgraduate of Doctoral Research in Industrial Engineering by the UNED, as well as Industrial Technical Engineer by the University of León.
Brazil Country Manager
Vanessa´s mission is to drive the continued growth of the company in Brazil, bringing to the market a new generation of Altitude Xperience customer interaction solutions to increase customer acquisition and retention in the contact center, through company-wide digital transformation. Vanessa Tiba has 18 years of experience in the software, contact center and telecommunications industries in companies such as Trust, Telesul and Altitude. Vanessa has held responsibilities in the Services, Pre-Sales and Sales teams at Altitude, and most lately she was Sales Director for Brazil. She has a degree in computer science from Universidade Metodista de São Paulo.
Executive Vice President for Business Development, Channels and Alliances
Eric leads Altitude’s evolving channel and alliances strategy to maximize customer value, expand new routes to market and drive growth and revenue through the partner eco-system. He has 25 years of international executive management experience in telecommunications, networks and digital evolution, with professional experience in R&D, Services/Consulting, Marketing, Product Management, and Business Unit management. After successfully developing the Alcatel-Lucent / Xylan Networking business in the US, he was more recently Executive Vice President of the Communications Business Division at Alcatel-Lucent Enterprise in France, where he steered the evolution towards new digital models based on Software, Cloud and new business models. Eric graduated from Ecole Nationale Superieure des Telecommunications de Paris.