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Altitude Holds North America Summit to Discuss Customer Engagement Transformation

summit Altitude Summit North America, October 20th; CN Tower, Toronto, Canada

Lisbon, Portugal, October 12, 2016 – Customers today are multi-skilled, multi-tooled and very well connected mouthpieces for brands. Getting their customer experience right is far more complex today, with the explosive use of mobile and social media. A recent survey of consumers worldwide, sponsored by Altitude, highlights that customers’ expectations for a positive experience with every channel is growing together with a “promote or punish” culture.

The need for customer engagement transformation is the background for Altitude’s North America Summit, a regional forum for Altitude customers and partners. Designed for customer experience and contact center decision makers, the Altitude Summit is the place to share best practices, evaluate real-world solutions, get insights and discuss new ideas.

“In today’s digital world, the rules of customer engagement are changing. Acquiring and retaining customers requires companies and organizations to evolve and adapt to the new socio-economic dynamics”, states Alfredo Redondo, Altitude Software CEO. “Altitude has a proud tradition of in-depth discussions with customers, partners and leading market players. We will also spotlight our latest solutions on balancing evolving business and technology needs around engaging customers in Canada and in the US”.

A global provider of omnichannel solutions to deliver great customer experiences, Altitude solutions have been deployed by U.S. and Canadian companies since 1995. Key partners include Alcatel-Lucent Enterprise and KIVA, with a strong customer base in the BPO and Healthcare industries. This year's Altitude Summit will take place at the CN Tower, in Toronto, on October 20th The agenda is a well-balanced mix of keynotes, business information, case studies, product previews (road map and new features) and networking opportunities. For more information: email or call +1(416) 602 7878.

About Altitude

Altitude ( is a global provider of omnichannel solutions to deliver great customer experiences. Its solutions help companies and organizations unify all customer interactions and become more customer-centric. Altitude uCI (Unified Customer Interaction) is a robust, modular software platform that handles all customer interactions and unifies all touch points, in the contact center and throughout any organization.

More than 300.000 users in 1100 customers in 80 countries use Altitude uCI solutions to manage in real time enterprise functions like Customer Service, Telemarketing, Debt Recovery; Help Desk; Citizen Attention, etc. Altitude  has a track record of 22 years of customer and industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. It has 12 offices in four continents, a 160-strong worldwide partner network and is ISO 9001 certified for its worldwide support. Altitude Software can be reached at +351 21 412 98 00 or emailed to

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For More Information:

Carlos Taveira

Altitude Software Marketing Communications