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Eric Penisson Joins Altitude Software as Executive Vice President for Business Development, Channels and Alliances

Eric Pénisson Global Provider of Omnichannel Solutions Increases Focus on the Channel with Addition of New Executive to Leadership Team.

Madrid, Spain, September 26th, 2016 – - Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that Eric Penisson has joined the Company as Executive Vice President for Business Development, Channels and Alliances.

With 25 years of industry experience, Eric will lead Altitude’s evolving channel and alliances strategy in order to maximize customer value, expand new routes to market and drive growth and revenue through the partner eco-system.

“I’m very pleased to have Eric join Altitude. He is a respected and connected industry leader with a deep understanding of our customer’s and partner’s evolving needs,” said Alfredo Redondo, Altitude Software’s CEO. “I’m confident Eric will contribute with the focus, expertise, and innovative thinking required to deliver a world-class channel experience and drive new levels of growth for Altitude and its partners.”

Eric Penisson has 25 years of international executive management experience in telecommunications, networks and digital evolution, with professional experience in R&D, Services/Consulting, Marketing, Product Management, and Business Unit management. After successfully developing the Alcatel-Lucent / Xylan Networking business in the US, he was more recently Executive Vice President of the Communications Business Division at Alcatel-Lucent Enterprise in France, where he steered the evolution towards new digital models based on Software, Cloud and new business models. Eric graduated from Ecole Nationale Superieure des Telecommunications de Paris.

“I’m excited to join Altitude at this time in its evolution and look forward to helping our partners embrace the growth opportunities arising from the ongoing digital disruption of customer relationships with companies” stated Mr. Penisson. “Our challenge is to ensure that our partners worldwide have the solutions and support they need to help their customers engage the new omnichannel customer. Altitude Software’s proven, scalable and flexible offering is a tremendous value proposition to provide the next generation of customer service in a wide range of business needs”.

Altitude Software’s worldwide partner network has more than 150 System Integrators, Consulting Companies, VARs, Distributors and Resellers using Altitude’s products and services to serve more than 1100 customers (using 300.000 software licenses) of all sizes in 80 countries.  Altitude Software delivers worldwide a robust, modular solution that connects all customer interactions and touch points for a unified view of the customer journey. With 12 offices in four continents, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.

About Altitude Software

Altitude Software ( is a global provider of omnichannel solutions to deliver great customer experiences. Its solutions help companies and organizations unify all customer interactions and become more customer-centric. Altitude uCI (Unified Customer Interaction) is a robust, modular software platform that handles all customer interactions and unifies all touch points, in the contact center and throughout any organization.

More than 300.000 users in 1100 customers in 80 countries use Altitude uCI solutions to manage in real time enterprise functions like Customer Service, Telemarketing, Debt Recovery; Help Desk; Citizen Attention, etc. Altitude Software has a track record of 22 years of customer and industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. It has 12 offices in four continents, a 160-strong worldwide partner network and is ISO 9001 certified for its worldwide support. Altitude Software can be reached at +351 21 412 98 00 or emailed to

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For More Information:

Carlos Taveira

Altitude Software Marketing Communications