image description

Newsroom & Events

Latin America Contact Center Executives to Discuss Industry Future Directions at Altitude User Conference

Altitude News The rise of social media, cloud computing and real time analytics will be on the agenda at ASLUC 7th edition, 20-23 March, in Bahia, Brazil

São Paulo, Brazil, 14 March 2013 - Latin America has become a high-growth, very dynamic contact center market, that is now undergoing major social, technological and regulation changes. It wil be against this backdrop of major market opportunities and new industry challenges that contact center senior executives and specialists will gather at Praia do Forte, Bahia, from 20 to 23 March, for the 7th edition of the Altitude Software Latin Users Conference (ASLUC).

The rise of social media and cloud computing, and the need for real time analytics in the contact center will dominate this year's agenda. The event will also include presentations on technology solutions, case studies in areas such as debt recovery, customer service and telemarketing, as well as industry best practices from leading companies in Latin America, such as Bradesco, Itaú, Lojas Marisa, SKY, Algar, Azul, TMKT, Terra, InfoGlobo, etc. Altitude Software is a leader in unified customer interaction solutions.

"Altitude Software has been a leading vendor in the region for over a decade now, experiencing sustained growth in major markets across the region," states Elaine Ferreira, Altitude Software Latin America President. "Our User Conference is a reference in the Latin contact center market. Participants discuss region-wide and country market's best practices, learn about technology and business solutions to differentiate themselves. Feedback has been overwhelmingly positive".

This year's ASLUC will take place at the Tivoli Ecoresort Praia do Forte Hotel, and will be sponsored by Anew, Khomp, Microcity, Plantronics, Telmart, Voran, A5 Solutions, Plusoft and Wittel. For more information (in portuguese and spanish) visit