Madrid, Spain, August 2018 – Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that Vanessa Tiba has been appointed Country Manager for Brazil.
Vanessa´s mission is to drive the continued growth of the company in Brazil, bringing to the market a new generation of Altitude Xperience customer interaction solutions to increase customer acquisition and retention in the contact center, through company-wide digital transformation.
"We are very happy to appoint an experienced Altitude executive like Vanessa to lead our team and ensure that we provide the support and the solutions our customers and partners need to grow their businesses in Brazil”. stated Alfredo Redondo, CEO of Altitude. "We are delivering outstanding business results to our customers with a new generation of agile software solutions that accelerate the digital transformation of the way companies acquire and retain customers".
Vanessa Tiba has 18 years of experience in the software, contact center and telecommunications industries in companies such as Trust, Telesul and Altitude. Vanessa has held responsibilities in the Services, Pre-Sales and Sales teams at Altitude, and most lately she was Sales Director for Brazil. She has a degree in computer science from Universidade Metodista de São Paulo.
"This appointment is a very exciting challenge. Altitude has market recognition for its effective solutions and for its commitment to innovation and excellent service", stated Mrs. Tiba. “We will continue to help companies meet and exceed their customer expectations and get maximum value from their contact centers, in a wide range of business situations".
In Latin America, Altitude Software has a direct presence in Brazil, México, and Peru, and a strong partner network that covers all major country markets in the Region, with leading customers such has Roadtrack; Banco Guayaquil; Palacio de Hierro; Bancolombia; Lojas Marisa: Banco Itaú; Paschoalotto; Santander; Atento; Leroy Merlin; Dufry and Folha de S. Paulo.