Mark Surico to Lead Omnichannel Customer Experience Solutions Global Provider Operations.
Lisbon, Portugal, October 2nd 2017 – Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that it is expanding its presence in the North America market, with its U.S. base now located in Phoenix, Arizona, led by Mark Surico, new Global Accounts Director.
Altitude provides North America customers with world class customer service experience and technology. With regional headquarters in Toronto, Canada, Altitude boasts a team of seasoned industry experts in operations, sales and marketing roles and is looking to expand its partner network. It has been providing customer interaction management software solutions to the U.S. and Canada marketplace for more than 20 years.
“Altitude has a great track record and a long-term strategy for the North American market” states Alfredo Redondo, CEO of Altitude. “We continue to invest in North America, strengthening our team and building our capabilities to serve leading companies and to deliver a new generation of Altitude solutions, tried-and-tested in maximizing customer satisfaction and business results in the contact center.”
Altitude comprehensive solution enables the best customer experience
“We help companies unify customer interactions and become more customer-centric, assisting in managing enterprise functions including customer care, telemarketing, tele-sales and help desks” states Mark Surico. “Altitude’s comprehensive and modular solution for contact centers enables the best customer experience. It allows contact centers to grow according to their needs without significant investment”.
Mark Surico will manage and grow Altitude’s customer base and partner network in the U.S. He has extensive experience in assisting companies by helping them turn customer service into a competitive advantage. Before Altitude, Mark was in executive positions with eLoyalty; Aspect and Interactive Intelligence.
Altitude North America has strong customer base in BPO, Financial Services and Healthcare
Altitude key partners in North America include Alcatel-Lucent Enterprise, KIVA, ICON and DICE. It has a strong customer base in the BPO, Financial Services and Healthcare industries that includes companies such as Advocate Healthcare; Sanofi Pasteur, Ingle; Optima Communications; Zedd Customer Solutions and Banner Bank.
“Altitude leverages existing technology investments in the contact center, adding value – without disruption – across a wide range of business situations” states Miguel Noronha, Executive Vice-President North America, UK and Global Accounts. “Our integrated solutions have a long list of successful deployments in the market across multiple platforms and market segments.”
Altitude has a 20-year plus track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Its customer interaction solutions have been included by Gartner in the industry Magic Quadrants since 2004. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.
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