Jathwa and Altitude to Accelerate Adoption of Innovative Customer Experience (CX) Solutions in Saudi Arabia
Riyadh; Kingdom of Saudi Arabia; November 8th, 2017 – Altitude, a global provider of omnichannel solutions to deliver great customer experiences, today announced that JATHWA, a fast-growing Saudi ICT emerging company, has been appointed to market, sell and provide professional services for the range of CX and Contact Centre solutions developed by Altitude Software across the Kingdom of Saudi Arabia.
Jathwa is a Saudi ICT emerging company that was recently formed by merging four companies, namely E-Solutions House (ESH), Mobile Channels Company (MCC) and Care for Clients (C4C). Jathwa is a experienced provider of Analytics, Customer Experience, and Mobility solutions. With more than 15 years of experience in the Saudi market, Jathwa headquarters are located in Riyadh, Saudi Arabia. The company clients’ base ranges from governmental institutions, large enterprises, down to SMEs.
Accelerating the Adoption of Innovative Customer Experience Solutions in Saudi Arabia
“Jathwa is committed to helping KSA’s most influential companies reimagine their customer experiences to reflect the needs of a new age driven by a connected and empowered customer,” stated Salem Alenzi, Jathwa President. “Working with a world-class customer experience specialist like Altitude enables us to accelerate digital transformation for clients through integrated services and solutions that build a unified, omnichannel view of the customer and put their experiences at the heart of the company.”
Altitude Software is positioned as one of the leading independent global providers of Customer Experience & Customer Interaction Management software across 80+ countries, with a fast-growing presence in the MEA region. The company’s customer base in the GCC includes a broad range of corporations such as STC (KSA), Etisalat (UAE), Transmed (KSA), Dubai World Trade Centre (UAE), ADIB (UAE), EXTRA (KSA), Al Jomaih (KSA) and Pizza Hut (KSA).
’Key organizations in MENA are realizing great value from contact centers in terms of revenue generation, cost savings and customer service differentiation. In this respect, the Saudi Custome Experience & contact centre market continues to be a major focus for Altitude Software,’’ commented Riadh Boukhris, Altitude Software MENA President. “With an impressive track record in the telecommunications market segment and a strong presence in the financial services sector, Jathwa is an excellent fit for Altitude’s partner program and represents an important delivery channel that is in line with our solutions strategy in Saudi Arabia.”