Covid 19 Customer Stories: Learn how our clients overcame new challenges!

Altitude Software and Algotech present the future trends in customer engagement and omnichannel communications

Published on Oct 31, 2018 at 10:40 am in News

During the last 10 years both companies have been delivering together the best technology solutions to improve the customer experience environment

Belgrade, November 8th, 2018 Altitude Software, global provider of omnichannel solutions to improve the Customer Experience, has been offering technology solutions to reaffirm their presence and tender their local market with its local partner Algotech, a company specialized in the design and implementation of integrated communication systems.

As part of this long and lasting partnership, both brands will host an event next month of November in Belgrade, Serbia. During the event, the innovation and future contact center roadmap will be presented in the capital of Serbia, an example of the excellent relationship between them. Both companies have developed several success stories in the banking, insurance and public services sectors such as Unicredit, Uniqa, Kommercial Bank, Sberbank, Raiffeisenbank, Serbian Tax Administration.

The topics that will be discussed among other concepts of interest: Evolution of the cloud, virtual assistants, Artificial Intelligence, chatbots in communication channels such as Facebook Messenger, Skype, Slack. Advanced recording and coaching solutions, along with video integration.

About Altitude Software
Altitude Software offers omnichannel solutions to companies worldwide to achieve unified management of customers interactions and unique experiences that enhance business and relationships. Altitude Xperience is the management software platform for Contact Center, fully modular and scalable, which integrates communications and contact channels in organizations.

About Algotech
Algotech is a company specialized in designing and implementing the integrated communication systems, based on the world’s most advanced solutions and technologies. The company was established in 1992, the same year Algotech group was, and as Algotech group it successfully operates in Serbia, Hungary, Czech Republic, Slovakia, Poland, Romania, Bosnia and Herzegovina but it’s also present on the markets in Montenegro and Slovenia.

Fabien Frenay
Regional Director Central & Eastern Europe
fabien.frenay@altitude.com
+32496500166

Ivana Domazet
Marketing Manager, Algotech,
idomazet@algotech.rs
+381 11 353 7651

Avatar

Marketing Team

Other insights

What are the benefits of an insurance responsive contact center?

Back when I was in college I worked as a waitress part time at an Italian restaurant where I.

Read more

What is a responsive agent

A responsive agent is any company employee. The explosion of remote interaction across all industries and company sizes is.

Read more

3 tips to set up a responsive contact center

A couple of years ago I attended a conference on customer service and participated in a session where a.

Read more

What is a responsive contact center

A responsive contact center focuses on the customer and the customer’s experience by allowing each individual customer to define.

Read more

Is your Contact Center responsive?

Our life is in such a turmoil that we often lack the time, and patience, to solve any issue.

Read more

What is an inbound call center

“Hi Miss Houston, thank you for calling Media House. What can we do for you today?” This, or similar,.

Read more

responsive_square1

Can't afford losing customers?

Make your Contact Center frustration-free and responsive and respond 100% of customer enquiries.

responsive_square1

Can't afford losing customers?

Make your Contact Center frustration-free and responsive and respond 100% of customer enquiries.