Innovative Digital Citizen Engagement Solutions on Display at Major Smart Cities Summit to Take Place in Algiers, Algeria, June 27-28, 2018.
Algiers, Algeria, June 20th, 2018 – The inaugural Smart Cities Global Technology & Investment Summit 2018 will take place in Algiers this month, to assess global Smart City growth strategies and partnership opportunities with a special focus on Africa and Global Growth markets. Altitude Software MENA will participate at the event together with its sister company Blue Mena Group, the Customer-Service-Elevation™ company.
Speaker at the summit, Riadh Boukhris, Blue Mena Group Founder & CEO and Altitude MENA President, commented: ”Smart city initiatives are no longer only about sorting out parking issues, improve lighting and public works. As most thought leaders pinpoint, improvement in citizen engagement is now a major objective for leading smart cities.’’
The next era of public service delivery
The Smart Cities Global Summit, which is under the Patronage of His Excellency, Abdelaziz Bouteflika, the President of the Algerian People’s Democratic Republic will feature over 4000 Delegates including International City Mayors, Government Ministers, Smart City Investment Heads and Industry CEOs and CIOs from Telecoms, Tech, Infrastructure, Finance, Energy, Security and other sectors. Government’s role in stimulating new technology and Smart cities investment will be a key focus of the event agenda.
‘’Advances in digital technology and innovative participative models are opening up new ways to get the service right. Enabled by innovations in robotics, AI, digital IVR and big data, the next era of public service delivery is proactive and includes the citizen in all the steps of the service design,’’ said Boukhris.
“Our participation at the Smart City Global Technology and Investment Summit is in line with our commitment to make our MENA region a world-leader in Customer Service. Our privilege collaboration with the leading companies across various sectors from banking, retail, insurance, telco as well as government, gives us a special role and responsibility in the contribution to the great MENA vision,” he added.
Altitude Solutions are focused on increasing business results and customer satisfaction, through a complete, feature-rich omnichannel contact centre solution. Features include agent and supervisor web desktop, omnichannel support, chatbot, video, outbound and inbound tools including intelligent routing, recording, visual IVR, automated agents, full customization, with TCPA compliance and SSL encryption.
Altitude Software has a strong partner network that covers all country markets in the Middle East & North Africa region, with leading customers such has Tamkeen (Bahrain), Dubai Government (UAE), ETISALAT (UAE), Transmed (KSA), Extra (KSA), STC (KSA), SMC Hospital (KSA), First Abu Dhabi (UAE), AUDI Volkswagen (UAE), ADIB (UAE), Nestle Waters (GCC) and Warba Bank (Kuwait).
Smart City Global Technology and Investment Summit, is organised by global news and events business TMT Finance, and hosted by Smart City Algiers in Algiers from June 27-28 at the CIC Alger Conference Centre. Visit the website for more information www.smartcityalgiers.com