The new packaged cloud-based offer is an ideal tool for the customer engagement ecosystem
Madrid, November 8th, 2018 – Altitude Software, global provider of the omnichannel solutions for the customer experience improvement, has presented its new solution Xperience in a Box, an all-in-one package that combines the best characteristics of the Altitude Xperience and adapts to different environments of customer interactions.
This new comprehensive solution brings to companies a number of functionalities to help improve customer experience and obtain a truly omnichannel vision of each customer. The Debt Collection Box and BPO Box are packaged offers that meet the specific needs of each customer. While the former is ideal for businesses that need to implement a smart solution for their debt collection campaigns, the latter is specifically designed for the environments with outsourced contact center willing to increase efficiency and delivery capability.
“With Xperience in a Box we bring to light the key principle which has driven us these 25 years: constant improvement of the experience provided in the customer support, always providing a comprehensive vision, but now also serving the specific need of each sector by offering packaged solutions. Our “all in one” packages for Debt Collections and BPO are the first ones, and very soon we’ll add more packages to our portfolio to address the needs of other sectors as well with simplified solutions”, declares Alfredo Redondo, Altitude Software CEO.
Xperience in a Box provides to companies a quality service and strategic vision for a fast and effective answer to their customers’ needs. Moreover, it grants the following benefits and advantages:
- All in one package: cloud outsourced solution with several functionalities, that bring to customers efficiency and speed. With easy implementation, companies that want to use this package, just need to purchase it and start using it in plug and play mode;
- Omnichannel solution: the interface is very simple and requires a minimum basic training, providing to the agents a general vision of each customer;
- Easy integration: this solution adapts to the business needs and is compatible with CRM, bots, RPA/AI and other systems.
Besides the packages for Debt Collection and BPO, this solution is available in different options responding to the size and characteristics of each company and allowing to switch among the options depending on the needs in each specific moment: from the plans with the most basic functionalities and just a few users, that would be suitable for a SME or a start-up, to a complete plan that includes all the extended functionalities of full Altitude Xperience solution and allows total customization, enabling full adaptation to the company needs.
“Solutions for customer relationships can’t be conditional on the availability of specialized resources. We have created Xperience in a Box to simplify selection, implementation and operation of such solutions and make them accessible to every business, explains Mario Silva Pereira, Altitude Software CSO.