The company has announced a new structure and the role of Customer Success Manager to strengthen the relationship with its customers
Madrid, April 4th 2019 – Altitude Software, global provider of omnichannel solutions to improve Customer Experience, has announced a new structure of its executive team to improve the excellence of its services taking the customer experience to the next level. Following the focus on customer, the company has introduced the new Customer Success Manager role to strengthen the relationship with its clients, anticipating their needs and identifying the best solutions for them, exceeding the expectations at each stage of the customer journey.
“The introduction of the new role of Customer Success Manager is one of the keys to improve the excellence of our customer service and with the new structure we will be even closer to our clients with increased efficiency in all the stages”, said Alfredo Redondo, Altitude Software CEO. “Our customers are our best asset and we don’t think twice about investing in the relationship we have built with them. We strive to give our clients and partners the best solutions to address their needs today while also helping to them to transform their businesses according to their customer demands”.
With this new approach Sergio Fernández Santas has been appointed as new Sales Operation Director and he will be responsible of guarantee the excellence of processes. Sergio, with his strong finance background and highly analytical approach, has been always oriented to business processes and sales teams. He has an international profile with experience in companies such as Tele2, Vodafone and Auchan Group. Fernández Santas has a Business Degree in Boston Institute (UK) and a Finance Executive Master in IE Business School.
As part of this new structure, Eduardo Malpica, who combines strong technical expertise with excellent market and customer knowledge, has been appointed as Chief Knowledge Officer, another new role Altitude Software introduced to better support the Customer Service Management and the Value Acquisition teams. Previously Eduardo was responsible for Presales Consulting at Altitude, covering Europe, North America and Global Accounts. Eduardo holds a master’s degree in Telecommunications Engineering and Biomedical Engineering. He also collaborates as a visiting professor with ESIC business school, focusing on customer engagement technologies and digital transformation.
Finally, Rui Santos has been promoted to Chief Financial Officer and from his new role he will reinforce the financial and operational excellence in global markets and support the continued expansion of Altitude Software. Santos has over 20 years of experience in finance, talent management and operations with a strong focus on financial reporting, analytics and corporate development. He has an international profile with experience in companies such as Pioneer Corporation and Regenersis. Rui Santos has a degree Finance & Accounting from Escola Superior de Ciencias Empresariais, IPS Setubal.
To accompany these organizational changes and with the same focus on customer experience, Altitude Software is also about to launch their new website soon.