Benefits
Business process outsourcers (BPO) provide customer care, telemarketing, debt collection or any other business application to companies from all industries, that can range from media and retail to banking. BPOs need a contact center solution that accommodates the industry’s different requirements. and still be competitive, without losing the innovative edge. BPOs are one of the most demanding users of contact center solutions.
Provide a single platform suite
Support omnichannel
contact management
Have access profiles for each customer
Scale up/down as required
Scale according to business needs
Meet all customer requirements at the lowest cost
Increase or reduce the contact center operation to meet seasonality needs or peak times, on the fly, and pay only for what you use. Link several contact center sites, including onshore with offshore sites and still be able to have a unified view of everything.
Deploy fast
Buy and start using
Simple to install contact center solution to meet your customer’s dynamic business needs in real time. A user-friendly interface simplifies agent onboarding and reduces training time. Built-in reports combine operation with business KPIs to enable making the right decisions faster.
Integrate existing infrastructure
Protect legacy investments
Platform and infrastructure independence and openness allow to easily integrate with existing customer systems. This flexibility gives you an advantage in what respects the quality of services you offer, enabling you to reach out to prospects and increasing your customer pool.
Customer Stories
See how other organizations use Altitude Xperience contact center solution to improve their business!
Arvato
How to accomplish advanced customer relationship management with altitude xperience
Who benefits from our solution?
Our customers
Happy, engaged customers are what we strive for at Altitude Software. These are some of our customers in BPO who prove it!
