Benefits

Business process outsourcers (BPO) provide customer care, telemarketing, debt collection or any other business application to companies from all industries, that can range from media and retail to banking. BPOs need a contact center solution that accommodates the industry’s different requirements. and still be competitive, without losing the innovative edge. Is one of the most demanding users of contact center solutions.

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Provide a single platform suite

Icon - Mobile phone, envelope, email @ sign placed in a circle with 2 chat balloons inside for an omnichannel customer journey

Support omnichannel
contact management

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Have access profiles for each customer

yellow icon with two opposing arrows flexible call center software integrates with existing infrastructure, such as telephony switch, CRM, or any other legacy systems.

Scale up/down as required

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Scale according to business needs

Meet all customer requirements at the lowest cost

Increase or reduce the contact center operation to meet seasonality needs or peak times, on the fly, and pay only for what you use. Link several contact center sites, including onshore with offshore sites and still be able to have a unified view of everything.

Deploy fast

Buy and start using

Simple to install contact center solution to meet your customer’s dynamic business needs in real time. A user-friendly interface simplifies agent onboarding and reduces training time. Built-in reports combine operation with business KPIs to enable making the right decisions faster.

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Integrate existing infrastructure

Protect legacy investments

Platform and infrastructure independence and openness allow to easily integrate with existing customer systems. This flexibility gives you an advantage in what respects the quality of services you offer, enabling you to reach out to prospects and increasing your customer pool.

Customer Stories

See how other organizations use Altitude Xperience contact center solution to improve their business!

Arvato

How to accomplish advanced customer relationship management with altitude xperience

View case study

Do you want to know more?

An Altitude specialist will work with you to find the best solution for your needs.

Let’s talk

Our customers

Happy, engaged customers are what we strive for at Altitude Software. These are some of our customers in BPO  who prove it!

Altitude Xperience recognized in Enterprise Contact Center Infrastructure based on user reviews
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