AI and chatbots: an illusion, evil, or a revolution?

“Silicon Valey and social media are the biggest criminals!” This is my translation of the title of an opinion article that I read from El Pais very recently. Being.

Contact Engagement Centers make more sense.

This article was originally published in Destination CRM. Author: Miguel Noronha. Consumers are all too familiar with the customer service call routine. They call.

Why should contact centers integrate WhatsApp as a customer contact channel?

1.5 billion users in 180 countries makes WhatsApp the most-popular messaging app in the world!! The numbers speak for themselves. They are millions of.

5 Reasons To Move Your Contact Center To The Cloud

You try hard to make your business successful, and you know that a business only thrives if it has happy employees and happy customers..

Contact Center, a booming sector led by women

Every March 8, International Women’s Day is celebrated all over the world. Since 1975, this day focuses on the struggle of women, over the.

The 3 Benefits of a Contact Center for the Healthcare Sector

While the holiday blues is still dominating our mood and we have just finished putting away the Xmas decorations, we are starting to be.

It´s The Most Wonderful – And Busiest – Time Of The Year

How to ace customer journey to – and from- Black Friday and Cyber Monday When I think of Black Friday it comes to my.

Customer Training: From Manuals Design To Final Delivery – A Personal View

From my earlier days in Altitude Implementation Services, I learned from experience that working at a contact center is no easy task. If you’re.

Altitude: Contact center technology at the service of the people

Altitude is celebrating its 25th anniversary! For the past 25 years we´ve imagined, brought to life, installed and implemented solutions, first for call centers,.

How to Make the Right Investments to Lead in the Outsourcing Industry?

The Outsourcing market is seeing major changes in service offerings and business models as technology is increasingly embedded into services. The growing acceleration of.

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