It’s not a news anymore that people today choose and buy experiences, not products or services, and the advancements in technology increase both customer.
Will the machines save us or kill us all? – that is the question. While many are thrilled with the latest AI breakthroughs and.
Once upon a time there was a 1400-year-old game called “Chess” and the world chess champion, Garry Kasparov, loosing against an IBM supercomputer called.
Altitude is committed to create value for its customers while executing on its own European General Data Protection Regulation (GDPR) compliance program. Companies can.
We asked Ricardo Santos, AI and Machine Learning expert at Altitude Software, to explain neural networks in a simple and comprehensive form for you.
Our experience as a vendor in the customer experience journey global market in the last 25 years is a source of insights and lessons.
Unlike the idyllic, festive, and calm scenario that the idea of Xmas brings into the mind of all of us, for the most part.
Every day, start-ups and other innovative businesses are coming up with new business models that highlight how digital transformation is changing sales, marketing and.
Which of us doesn’t have a pet hate for those annoying people that call us at the most inappropriate times, such as the middle.
Interactions in the contact center are just like interactions in any other setting, on any other occasion, with any other people. They are better.