Keep your Business on top of the WOWness wave

It’s not a news anymore that people today choose and buy experiences, not products or services, and the advancements in technology increase both customer.

Ethics for the machines

Will the machines save us or kill us all? – that is the question. While many are thrilled with the latest AI breakthroughs and.

Can a Contact Center be a “Deep Learner”?

Once upon a time there was a 1400-year-old game called “Chess” and the world chess champion, Garry Kasparov, loosing against an IBM supercomputer called.

How to Create Business Value While Ensuring GDPR Compliance. The Altitude Case Study

Altitude is committed to create value for its customers while executing on its own European General Data Protection Regulation (GDPR) compliance program. Companies can.

Deep Art: creative neural networks

We asked Ricardo Santos, AI and Machine Learning expert at Altitude Software, to explain neural networks in a simple and comprehensive form for you. I.

Our Most Popular Blog Posts in 2017

Our experience as a vendor in the customer experience journey global market in the last 25 years is a source of insights and lessons.

Xmas is coming: is your contact center ready?

Unlike the idyllic, festive, and calm scenario that the idea of Xmas brings into the mind of all of us, for the most part.

Why Digital Transformation Means That Contact Center Solutions Are for Everyone Now

Every day, start-ups and other innovative businesses are coming up with new business models that highlight how digital transformation is changing sales, marketing and.

Good Bye Cold Calling, Hello Proactive Calling

Which of us doesn’t have a pet hate for those annoying people that call us at the most inappropriate times, such as the middle.

Winning Hearts and Minds: Five Ways Behavioral Pairing Improves Contact Center Performance

Interactions in the contact center are just like interactions in any other setting, on any other occasion, with any other people. They are better.

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