The European General Data Protection Regulation (GDPR) takes effect on May 25, 2018, and it aims to create a stronger, harmonized data protection legal.
Are your contact center agents still greeting your customers with this line? Asking your customers this question is just as bad as asking them.
The arrival of bots in customer service creates real opportunities for brands, but you should know how to use them intelligently. Where the human.
The only way through which a Company can come close to our demands in this new society on demand is by using the contact.
Are you undecided about the routing strategy that you should use to meet the current needs of your business? Below is an explanation of.
According to an American Express survey, 99% of consumers surveyed say that getting a satisfactory answer or being connected to someone knowledgeable (98%) are.
After analyzing your business, you have identified that a contact center is the answer to your purposes and objectives. But do you know what.
According to Gartner, the growing acceleration of digital, automation and analytics services is rapidly changing the fabric of business process services and outsourcing. By.
Last year we have done some research with the consultants Frost and Sullivan on Smart Cities and Citizen Engagement. As part of this project,.
Altitude, together with industry associations, is sponsoring and organizing annually the Fortius Awards, aiming to reward and celebrate the best professionals in contact centers..