How Well Do You Know Your Customers?

If your answer to this question is “men, women, between the ages 18 and 50” etc I have bad news. You cannot define your.

Preview, Power, Predictive Dialing, How to Tell Them Apart?

We strive to help our customers achieve maximum business profit while at the same time providing their own customers with the most excellent service..

Lean method: how small companies can grow thanks to their customers suggestions

Lean method has enabled small and medium companies to compete against big corporations. This management model is more popular year by year, and is.

The Rise of the Omnichannel Customer

We live in a world of interconnectivity that requires an omnichannel approach to customer relationships. We interact with our friends and family over several.

Altitude takes Customers to a whole new “altitude”!

The Altitude North America Summit, that took place recently, was a great experience, with top level management, at the iconic CN Tower in Toronto,.

Customer Service: How to LISTEN to what your customers are really saying?

Perceiving the quality of your customer service, communicating it effectively to all players, and learning how to improve it is a real challenge, especially.

5 Benefits of Hiring Home Agents for your Cloud Contact Center

“American Express teleworkers handled 26% more calls and produced 43% more business than their office-based counterparts”, concluded a study made by Forbes. Home agents.

“I sent you a message!” “Really? Where? Facebook, SMS, Whatsapp, Gmail or Snapchat?”

Calls over Skype and Whatsapp. Messages over Google Hangouts and Facebook. Posts and Tweets. It really can get confusing sometimes, can´t it? I know.

Some Key Figures on Omnichannel Consumer Behaviours and Expectations

Customers today are multi-skilled, multi-tooled and very well connected mouthpieces for brands. Getting their customer experience right is far more complex today with the.

Three Principles to Design the Customer Experience Using Big Data

“Without big data, you are blind and deaf and in the middle of a freeway.” – Geoffrey Moore Mass marketing days are gone! Your.

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