Perceiving the quality of your customer service, communicating it effectively to all players, and learning how to improve it is a real challenge, especially.
“American Express teleworkers handled 26% more calls and produced 43% more business than their office-based counterparts”, concluded a study made by Forbes. Home agents.
Calls over Skype and Whatsapp. Messages over Google Hangouts and Facebook. Posts and Tweets. It really can get confusing sometimes, can´t it? I know.
Customers today are multi-skilled, multi-tooled and very well connected mouthpieces for brands. Getting their customer experience right is far more complex today with the.
“Without big data, you are blind and deaf and in the middle of a freeway.” – Geoffrey Moore Mass marketing days are gone! Your.
A major consequence of instant, on-the-move connectivity, is rocketing consumer expectations. If a customer is able to contact a supplier anytime, anyplace, in a.
Whether you are catching Pokémon in your free time or not, I bet you have heard about it. It´s really hard not to, as.
What would you define as the top priorities for the success of your contact center business? If customer centricity and customer experience are not.
Disneyland is the correct answer in case you got that wrong! Even though it´s kind of hard to believe, it is a real city,.
A recent Frost & Sullivan survey found that improvement in citizen engagement is a major objective for leading “smart” cities in Europe, with 70%.