Benefits
The ultimate challenge for any organization is to deliver the best customer service. Customers are no longer seeking products and services, but rather experiences.
Customer Service plays a crucial role in banks, insurance companies, and other financial business departments. Many institutions are closing physical branches, but they still need to create and maintain customer relationships to get loyal customers an increase customer retention. A contact center is the most effective way to achieve those goals. Altitude Xperience is the right contact center solution to deliver the best customer experiences.
Altitude Xperience contact center solutions:
Exceed customer
expectations
Improve customer retention
Increase
FCR
Boost
productivity
Empower agents
Agents are the face of a company with its customers.
To be able to offer customers the best customer experience, agents need to have the right tools. An Agent Desktop that gathers all the applications, customer intelligence, and a knowledge base on a single screen empowers agents to handle all customer care interactions, regardless of channel or type. Agents have everything they need at a mouse click, increasing FCR rates, the quality of service, and customer satisfaction.
Integrate with 3rd party systems
Technology is transforming how contact centers provide customer care.
It is usual the need for using 3rd party systems to improve the operation. A seamless, out-of-the-box, integration with CRM systems and other contact center applications provides accurate, consistent and delightful customer experiences while keeping the costs controlled.
Exceed customer expectations
Customers are more demanding than ever.
They don’t care who do they talk or what department they interact with. What they want is service 24×7 to solve their issue as fast and accurately as possible. They expect customer care agents to be smart, to know them and the reason for reaching out to the contact center, and more than anything, to be friendly and sympathetic.
Customer Stories
See how customer centric organizations use Altitude Xperience to exceed
their customer expectations!
SM
How to improve contact center efficiency while integrating different communication channels
Folha de SĂ£o Paulo
Folha SĂ£o Paulo improves customer service management with Altitude Xperience Solution
Metrus
SĂ£o Paulo subway Social Services improve flexibility and standardize Customer Service
Who benefits from our solutions?
Engage with your customers regardless of business type. Altitude Software has been working for over 25 years with many different industries and has developed solutions customized to the needs of each type of business. Find the one that’s best for yours
Our Customers
Happy, engaged customers are what we strive for at Altitude Software. These are some of our customers in the Customer Service and Helpdesk who prove it!
Do you want to know more?
An Altitude specialist will work with you to find the best solution for your needs.