An omnichannel customer journey gathers all communication gathers all touchpoints between a customer and t a company and unifies them to provide a single.
Lifetime customer value is the estimate of the average revenue that a customer will generate to a business during their relationship as a customer.
A hosted contact center has the contact center software installed or hosted by an off-site service and 3rd party provider’s system. An hosted contact.
The level of commitment and engagement of contact center agents to create custom, authentic, successful and unforgettable experiences to the customers of the companies.
A workflow process connects the contact center with all the departments of a company. Introducing workflow in a contact center allows to unify all.
Enables users to create a secure connection to a private network through a public one, such as the internet. A VPN can securely connect.