A responsive contact center focuses on the customer and the customer’s experience by allowing each individual customer to define their own journey. It provides.

Informs companies about the phone number dialed by the customer. For example, a financial institution that sells credit cards may have a number for.

Data mining turns raw data into useful information. It analyzes data from different perspectives, finds relationships between it, and summarizes everything enabling businesses to.

Cross sell is a business strategy that aims to sell an additional product or a service to an already existing customer. For example, if.

Contact center on premise means that the contact center infrastructure is hosted on-site. It gives you full control of the whole system (software and.

Hosted contact center solution enables you to manage the daily operations of the contact center, with all available technical and operational options, but leave the.