Covid 19 Customer Stories: Learn how our clients overcame new challenges!

ACD

Published on May 21, 2020 at 12:54 pm in

Automatic Call Distributor. The ACD is a telephone system used in inbound contact centers. It automatically answers, queues, and distributes calls to agents, plays announcements to contacts, and provides real-time and historical reports on all related activities. See more

Celia Cerdeira

Celia Cerdeira

Ensure business continuity
for your Contact Center, safely

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