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Blended campaigns

Published on May 21, 2020 at 3:54 pm in

Blended campaigns handle inbound and outbound interactions simultaneously, be it to meet specific business needs or, for example, to balance the workload of the contact center. Agents handle inbound and outbound interactions seamlessly, in a single interface without need to switch between queues.

Celia Cerdeira

Celia Cerdeira