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Call barging

Published on May 21, 2020 at 4:02 pm in

Allows contact center supervisors to enter a conversation already occurring between an agent and a customer to, for example, help the agent handle the customer query.

Celia Cerdeira

Celia Cerdeira

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Can't afford losing customers?

Make your Contact Center frustration-free and responsive and respond 100% of customer enquiries.

responsive_square1

Can't afford losing customers?

Make your Contact Center frustration-free and responsive and respond 100% of customer enquiries.