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Contact center

Published on Jun 25, 2020 at 1:35 pm in

A contact center (also referred to as a call center) manages all customer contacts with a company. It handles all type of customer contact points, such as calls, emails, social media, website inquiries and chats, and keeps all information related to each contact/customer. See more

Celia Cerdeira

Celia Cerdeira

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