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CTI – Computer Telephony Integration

Published on May 21, 2020 at 5:30 pm in

CTI integrates computers and telephone systems. This allows agents to perform all call-related tasks directly from their desktop. CTI software enables agents to use the features of a phone system with the information stored in a computer system.

Celia Cerdeira

Celia Cerdeira

Ensure business continuity
for your Contact Center, safely