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DNIS – Dialed Number Identification Service

Published on Jun 25, 2020 at 2:04 pm in

Informs companies about the phone number dialed by the customer. For example, a financial institution that sells credit cards may have a number for VISA and a different one for American Express. Knowing the number dialed by the customer allows them to route the customer to the right credit card service.

Celia Cerdeira

Celia Cerdeira

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Can't afford losing customers?

Make your Contact Center frustration-free and responsive and respond 100% of customer enquiries.