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DNIS – Dialed Number Identification Service

Published on Jun 25, 2020 at 2:04 pm in

Informs companies about the phone number dialed by the customer. For example, a financial institution that sells credit cards may have a number for VISA and a different one for American Express. Knowing the number dialed by the customer allows them to route the customer to the right credit card service.

Celia Cerdeira

Celia Cerdeira

Ensure business continuity
for your Contact Center, safely

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