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Intelligent routing

Published on Nov 19, 2020 at 11:07 am in

Intelligent routing strategy that delivers an interaction to the most appropriate agent to handle it. Altitude Router takes into account the priority, agent skills, and other indicators before the delivery. It greatly saves agent´s working time, increases first contact resolution (FCR) rates, and improves customer experience.

Celia Cerdeira

Celia Cerdeira

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